Description
We are looking for a highly motivated, team-oriented and helpful professional with a proactive approach who will have a direct impact on our product, our users, our organization and shaping our future!As our Knowledge and Documentation TL, you are responsible for overseeing all knowledge-related activities, including the management, capturing, sharing and accessibility of knowledge assets. You are required to work alongside stakeholders, internal and external, to promote and optimize the usage of the organization's knowledge assets.
You will ensure that knowledge about internal processes and our product is managed and distributed effectively within the Customer Service department. In addition, you will support our Training Team in the creation and analysis of customer information material.
A little bit about us
Leadtech has been fostering and developing innovative digital businesses across several industries since 2009. It has since then expanded to a team of over 500 committed employees working all over Spain. We are thrilled to have more than 23 nationalities working together and very proud to see that our products and services are enjoyed by millions of users monthly around the globe.
Key Responsibilities
You’re our perfect candidate if you:
- You are responsible for the content and optimization of the internal knowledge base of the CS Department.
- Collaborate with your Senior TL defining the knowledge management strategy for our knowledge base and maintain high quality, up-to-date, and searchable content for audiences of varying skill levels.
- You work effectively across the organization with stakeholders, change management, service teams, trainers and subject matter experts to develop and support new and existing products, features, and services.
- Provide employees with the knowledge, tools, and skills that they need to optimize their performance.
- Be the main Point of Contact in terms of process knowledge for a specific set of products, including process optimization and flow consultation from other departments.
- You establish writing guidelines based on best practices and enable the knowledge team and contributors to achieve or surpass them.
- You identify and analyze data and take action on it to streamline processes, increase adoption of content, and optimize the value and relevance of the content.
- You support our internal and external training departments by coordinating the knowledge team efforts to complement training offerings.
- You will support the Knowledge Team in analyzing and developing channel specific KPI reporting.
Requirements
Your expertise in a nutshell:
- At least 3 years of professional experience in knowledge management.
- Strong communicator with excellent written and spoken English and Spanish as well as strong linguistic and grammatical skills.
- Confident in using knowledge management systems.
- Experience in optimizing internal knowledge documentation (both in terms of content and structure as well as search efficiency) as well as in developing and pursuing adequate strategies.
- Technically proficient and confident in working with a complex system environment.
- Content management, technology and data fluency.
- Business planning, industry knowledge, strategic thinking and leadership skills.
- Structured, self-organized and have a strong analytical and data-oriented mindset.
- Adept at stakeholder management and thrive in a changing environment where decisions have to be made quickly.
Benefits
Perks of being one of us
- Top-notch private health insurance — includes dental and psychological services
- Full-time, permanent contract
- Flexible time off, no blackout dates, plus your birthday, Christmas’ Eve and New Year’s Eve off
- Remote work OR come into the office if you prefer!
- Flextime (7 – 9:30 a.m. / 3:30 – 7:30 p.m)
- Free Friday afternoons (a 7-hour workday!) + 35-hour week in July and August (free afternoons here we come!)
- Enhanced career path designed just for you
- External training budget
- Other: ticket restaurant, nursery tickets
- Budget for team-building activities
- We celebrate all company landmarks
- And when you come into the office, you’ll get free coffee and snacks, fresh fruit, and can enjoy our game room and the cool terrace overlooking the Mediterranean
Sounds good? Apply now! We’re looking forward to getting to know you.
Equal Employment Opportunity Employer
Leadtech is an Equal Employment Opportunity (EEO) Employer, which means we encourage applications from people with different backgrounds, interests, and personal circumstances. Our team welcomes applicants regardless of their race, gender, age, religion, nationality, sexual orientation, and/or disabilities. All we need is your high energy, skills, and willingness to be part of a great project!
Location
You'll have the flexibility to choose whether you'd like to come to the office every day, from time to time, or work fully remote. We want you to find the best combination for you.If you prefer to be surrounded with amazing people, our exceptional office is in Barcelona's Blue Building, located right on the city's seafront. Besides our stunning views, you'll enjoy our office perks such as free fruit, snacks, and coffee and you'll also be able to take part in our Mario Kart and table tennis competitions.The personal data you provide will be used to manage your candidacy for the corporate selection processes that fit your profile.
If you wish, you can exercise your rights of access, rectification or cancellation by sending a letter to Avenida Litoral, 12-14, 5ta planta, Barcelona 08005, or emailing us at protecciondedatos@LeadTech.com, including a document that validates your identity.
