Attentive® is the AI marketing platform for leading brands, designed to optimize message performance through 1:1 SMS and email interactions. Infusing intelligence at every stage of the consumer's purchasing journey, Attentive empowers businesses to achieve hyper-personalized communication with their customers on a large scale. Leveraging AI-powered tools, a mobile-first approach, two-way conversations, and enterprise-grade technology, Attentive drives billions in online revenue for brands around the globe. Trusted by over 8,000 leading brands such as CB2, Urban Outfitters, GUESS, Dickey’s Barbecue Pit, and Wyndham Resort, Attentive is the go-to solution for delivering powerful commerce experiences for consumers with the brands they love.
Attentive’s growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!
Who we are
We are looking for a motivated Senior Revenue Operations Manager to help us standardize, scale and improve how we manage the client-facing teams at Attentive. This includes everything from focusing the post-sale organization on the appropriate strategic initiatives to hit our goals while optimizing economics for the business, as well as setting aggressive but achievable goals at the team and individual level.This person has a critical mix of being deeply analytical, having strong project management skills, and experience solving complex and ambiguous problems under tight deadlines. You’ll report to the Director of Revenue Operations.
Why Attentive needs you
- Collaborate on forecasted quarterly goals for client-facing teams, ensuring targets are challenging yet achievable and align closely with expected client behavior
- Own model for determining performance and OKRs for upcoming quarters as well as in-quarter reporting, reporting performance on a regular basis to executive leadership, business leadership and individual contributors
- Partner with client-facing leadership to understand key trends in the business, proactively identifying opportunities to improve performance and drive value for Attentive and our clients
- Enhance workflow for client-facing teams to drive efficiency in managing books of business and everyday client management activities through customer success optimization tools and platforms
- Own the operating headcount model and act as a key cross-functional partner to the business for capacity-related recommendations and analyses
- Own strategic projects that are complex and cross-functional in nature, breaking down ambiguous problems and utilizing an advanced analytic tool kit to creatively arrive at solutions
About you
- 7+ years of operations or similar experience
- Excellence with excel modeling and project management frameworks
- Ability to synthesize multiple datasets to glean strategic insights and recommendations
- Robust analytical skills, business modeling and presentation capabilities
- Strong sense for sequencing and prioritization
- High aptitude for partnering with others
- Experience in a high-growth SaaS environment
You'll get competitive perks and benefits, from health care to home office equipment, to help you bring your best self to work!For US based applicants:- The US base salary range for this full-time position is $142,120 - $175,454 annually + equity + benefits- Our salary ranges are determined by role, level and location#LI-#DNI
Attentive Company Values
Default to Action - Move swiftly and with purposeBe One Unstoppable Team - Rally as each other’s championsChampion the Customer - Our success is defined by our customers' successAct Like an Owner - Take responsibility for Attentive’s successLearn more about AWAKE, Attentive’s collective of employee resource groups.If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.At Attentive, we know that our Company's strength lies in the diversity of our employees.
Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation.Apply for this job
