Bustle Digital Group is seeking a full time Manager to join our growing Client Experience team.
This position is client facing and will be responsible for executing post-sale production for robustmedia & custom content campaigns for the East Coast region. This role is ultimately responsiblefor orchestrating internal resources to ensure campaign expectations and contractualobligations are met as well as acting as a customer advocate and liaising between teams.Candidates must be able to work east coast hours. Tri-State area is preferred, but this rolecould be remote for the right candidate.
Responsibilities:
- Provide best in class service producing active programs independently, overseeing multiple elements and act as the primary contact for clients post-sale
- Understand all sold campaign elements & strategy to deliver on client campaign objectives
- Responsible for creating and maintaining all program documentation during post-sale (including client kick-off call agendas, sold scope-of-work, and additional campaign trackers)
- Coordinate with third party vendors to design rich media ad units and assemble relevant decks such as screenshots when a campaign goes live
- Collaborate with the Ad Ops teams to monitor creative implementation, tag delivery, QA-ing of media, execution and delivery, and ensuring KPIs are achieved and optimized from a media standpoint.
- Work closely with internal BDG Studio teams to execute a variety of custom content deliverables including custom articles, social media posts, Instagram stories, influencer activations, and photo shoots.
- Use project management software (Monday.com) to manage branded content projects & deliverables - ensuring all deliverables stay on schedule
- Partner with the Distribution Marketing team to execute content distribution plans and manage performance via key social platforms
- Partner with Reporting & Insights Team to analyze campaign performance metrics, provide real-time optimization recommendations, and create end-of-campaign recap decks
- BA or equivalent
- 3-5 years Advertising or Publisher company experience
- Strong track record in client service
- Branded content (video, articles, social, influencer, events) and media execution experience essential
- Strong attention to detail
- Highly organized and the ability to multi-task
- Preferred: Proficiency with Keynote, Excel, Google, Monday.com
$80,000 - $85,000 a yearApply for this job
