Who We Are:
Founded in 2018 by engineers from Stanford, Cisco Meraki, and Samsara, Spot AI is the fastest growing Video Intelligence company in the U.S. We are upending the $30 billion video surveillance market with an AI Camera System to help people at work create safer, smarter organizations. In the process, we’re disrupting video security to create a new category of Video Intelligence.
We are experiencing tremendous growth and are deployed at thousands of locations across businesses in 17 different verticals, ranging from local businesses to Fortune 500s. Our customers range from warehousing and healthcare to nonprofits and car washes including SpaceX, ExtraSpace Storage, WineDirect, YMCA, and Veg Fresh Farms.We’ve recentlyraised $40M Series B financing to continue to transform how organizations use their video footage. We’re backed by Scale Venture Partners, Redpoint Ventures, Bessemer Venture Partners, StepStone Group, and MVP Ventures.
Who You Are:
Spot AI has been acquiring customers rapidly and with increasing customer count comes the responsibility of ensuring our customers are set up for success. Your role will be to collaborate with other internal teams to deliver an outstanding experience for our customers and drive positive net dollar retention for the business. You will report to our Director of Customer Success, own onboarding and ongoing relationships with your customers, and have a strong voice in shaping the future of our customer success function.
This role is an ideal fit for an experienced Customer Success professional looking for the opportunity to contribute to building an outstanding customer success organization and culture.This is a contract role with potential for extension or conversion to a regular, full time position. Candidates will start as a contractor for their first ~13 weeks and, if we find a mutual fit and there is business need, there may be an opportunity to transition to a full time role in Fall 2024. The expected start date for the position is July 8, 2024.
What Excites You:
- Being an early member of a Customer Success organization and helping build a proactive team and culture
- Owning relationships with customers, partnering with them to drive their long-term success, and serving as an advocate for them within the organization
- Collaborating as part of a cross-functional customer-focused team to deliver an outstanding customer experience
- Driving towards metrics and goals around customer health, system deployment, and net dollar retention
- Continuously improving our Customer Success processes and techniques
What Gets Our Attention:
- A demonstrated passion for customer centricity and experience in managing customer relationships, including relationships with large accounts with growth potential
- 2+ years in customer success or account management roles in B2B SaaS / technology, preferably working with Mid-Market or Enterprise accounts
- Someone who is organized and diligent, with the ability to drive priorities independently
- Enthusiasm to learn about our product and video intelligence
- Excellent written and verbal communication skills and the ability to influence people at different levels of an organization
- Ability to operate in fast-paced and ambiguous environments
- The ability to commute to, and work from, our Lehi, UT office 3 days per week
What’s In It For You:
- The pay rate for this position is $50 / hour (as a 1099 contractor)
- This role is full-time (40 hours per week), and candidates must be able to work from our Lehi, UT office 3 days per week
- This is a 1099 contract position
- The expected start date is July 8, 2024, and the duration of the contract is 13 weeks; there is a possibility to extend and/or convert to full time W-2 employment
What We Value:
We operate under a trip of company values:
Customer First, Always. We are relentlessly curious about our customer’s goals, and seek the simplest solutions to solve their problems.Own Your Outcomes. We bias towards action, move fast, and iterate. Everyone on our team is empowered to make decisions.It’s a Team Effort. We help each other succeed. We leverage each other’s strengths to accomplish big goals together.And, we are creating and cultivating a diverse and inclusive culture where we celebrate individuals for what they accomplish, no matter who they are! As an equal opportunity employer, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Come join our journey!
