Who we are...
Great Places to work 2022 and 2023DearDoc provides top doctors with a suite of technology and marketing tools, allowing them to run their practices more efficiently, so that they can give their full attention to their patients. DearDoc works endlessly to ensure that every practice is given whatever they need to run smoothly, and more importantly, to continuously grow with new patients. We are a passionate and hard-working team, dedicated to the 4,500+ practices who use our technology and working to innovate the healthcare space each and every day.Working with teammates all over the world, we enjoy the autonomy and innovation of a startup environment where people rally around a shared vision, advance quickly within the company, and are invigorated by our fun, fast-paced culture.
Truly…we have a LOT of fun.We’ve been doing this since 2019 and we’d like to think we’re pretty good at it. We are always looking for people who will make us better.We are looking for a highly capable IT support specialist to provide technical assistance to our staff. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data.ONLY RESUMES IN ENGLISH WILL BE CONSIDERED.Location: Guadalajara, Jalisco - Remote (Work from Home)Employment Type: Contractor, Indefinite - Part-Time, Tuesday & Friday, 9-6pm ESTSalary Range: $12,500 MXN per Month
Essential Functions & Responsibilities
- Providing IT assistance to staff and US IT Operations
- Responding to tickets from MX team
- Resolving logged errors in a timely manner.
- Purchasing IT Equipment for MX
- Offboarding and Onboarding (IT related)
- Monitoring hardware, software, and system performance metrics.
- Updating computer software. as well as upgrading hardware and systems.
- Maintaining databases and ensuring system security.
- Documenting processes and performing diagnostic tests.
- Keeping track of technological advancements and trends in IT support.
Skills & Background
- A bachelor’s degree in computer science, information technology, or equivalent experience
- 1 - 3 years of IT support specialist experience
- Exceptional ability to provide technical support and resolve queries.
- In-depth knowledge of computer hardware, software, and networks.
- Ability to determine IT needs
- Proficiency in IT helpdesk software, such as Comodo,Freshservice and or Zendesk is preferred
- Excellent oral and written communication skills
- Attentive, considerate, inquisitive and empathetic to others
- Exceptional time management skills
DearDoc, Inc. is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business needs.We do our best to respond to all applications as quickly as possible.
We look forward to reviewing your background and connecting shortly to learn more about you! In the meantime….CHECK US OUT!InstagramLinkedInGreat Places to work 2022 and 2023Apply for this job
