Customer Success Manager - F/M

Sparteo - Suite of Solutions for Web Publishers

Your Job

• Manage a portfolio of clients, ensuring a high level of customer satisfaction and retention through proactive communication and tailored client strategies.
• Act as the primary liaison between the company and its clients, addressing any issues and ensuring their resolution in a timely and efficient manner.
• Develop and maintain strong relationships with clients, understanding their business needs and objectives to better align our services and support.
• Coordinate and lead client meetings and presentations to discuss service updates, operational changes, and to gather feedback on client needs and challenges.
• Collaborate with sales, marketing, and product teams to ensure that client feedback is integrated into product development and marketing strategies.
• Oversee the onboarding of new clients, ensuring a smooth transition and a positive start to the relationship.
• Track and analyze client engagement and satisfaction metrics, using this data to improve client interactions and outcomes.

Your profile for this job

• Proven experience in customer success or account management, preferably within a SaaS or technology-focused company.
• Extensive experience in the Ad Tech industry, specifically with SSPs, DSPs, or monetization technologies.
• Strong interpersonal and communication skills, capable of writing clear, structured, articulate proposals and able to present complex information in a clear and concise manner.
• Excellent organizational and time management skills, with the ability to handle multiple clients and projects simultaneously.
• A strong sense of accountability and commitment to client success.
• Experience in working collaboratively across various departments to achieve business goals.
• Native-level proficiency in English, French is a plus.

Your mind set to share our adventure

• 
  You want to make an impact and move things forward collectively. Does hearing phrases like "Yes, but we've been doing it this way for years..." make your hair stand on end? We feel the same way: progress is made by questioning what already exists.
• 
  You solve problems pragmatically and analytically.
• 
  You're looking for a fast-moving environment where your agility will be an asset. The 80-20 (Pareto) principle holds no secrets for you.
• 
  Your ability to listen encourages you to challenge and improve yourself on an ongoing basis.

Our working conditions

• 
  A convivial and flexible working environment, with our telecommuting culture integrated into the company's organization.
• 
  A friendly and small-sized team that you can find in our offices near Lille or in Paris.
• 
  Social gatherings and company events organized throughout the year.
• 
  Sparteo is experiencing significant growth both in terms of business and workforce, especially internationally.
• 
  Additional benefits include an advantageous compensation system with non-taxable and non-mandatory overtime hours, as well as a Swile restaurant ticket card.

Ready to join Team Sparteo? Send us your CV and continue the recruitment process!

Here are the stages in our recruitment process

• 
  Discussions about your driving forces, your ambitions and our Sparteo mindset
• 
  Analytical and business logic tests
• 
  Discussions with one or more members of the Sparteo team, including your future manager
• 
  Taking up references