Location: Atlanta. Hybrid, three days per week in the office.
We are looking for a passionate, results-oriented teammate to join our Strategic Accounts vertical as an Account Manager. This role will work closely with the National Director of Strategic Accounts and the CompStak team to cultivate exceptional experiences for our most valued members, from onboarding through adoption. At CompStak, our mission is to revolutionize the commercial real estate industry by bringing transparency to our members; our Strategic Accounts team sits at the heart of this mission.
Key Responsibilities
- Proactively manage a portfolio of geographically assigned, top-tier CompStak Exchange members to deliver consistent value across the entire member lifecycle.
- Build strong member relationships by maintaining high levels of engagement and communication; increase engagement on the platform by understanding our member’s day-to-day data needs, usage and pain points.
- Facilitate onboarding of new members and firms, including the delivery of basic and advanced training, and on-going support with best practices.
- Navigate complex organizational structures and connect with key stakeholders to drive the collection of commercial real estate transaction data.
- Conduct regular business reviews with Strategic Accounts to prioritize opportunity and risk to reduce member churn.
- Understand and monitor success metrics to identify opportunities for data growth and member expansion within your portfolio of accounts.
- Resolve member challenges and requests, alone and through collaboration with other CompStak teams; approach all situations with curiosity and creativity.
Required Skills & Experience
- 1+ years experience in account management, sales, business development, or SaaS customer success roles.
- Experience/interest in commercial real estate is preferred.
- Experience with Salesforce or other CRM is a bonus.
- You enjoy speaking with people, have the ability to develop rapport, influence others and maintain strong working relationships.
- Self starter, self directed, process oriented, and exceptionally organized.
- Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations, especially with key decision makers.
- Undergraduate degree (BA/BS).
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