Maven is the world’s largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven’s award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause. Employers and health plans trust Maven’s end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Founded in 2014 by CEO Kate Ryder, Maven has raised $300 million in funding from top healthcare and technology investors including General Catalyst, Oak HC/FT, Sequoia, Dragoneer Investment Group, and Lux Capital.
An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including:
- TIME 100 Most Influential Companies (2023)
- CNBC Disruptor 50 List (2022, 2023)
- Fast Company Most Innovative Companies (2020, 2023)
- Built In Best Places to Work (2023)
- Fortune Best Workplaces NY (2020, 2021, 2022, 2023)
- Great Place to Work certified (2020, 2021, 2022, 2023)
- Fast Company Best Workplaces for Innovators (2022)
- Built In LGBTQIA+ Advocacy Award (2022)
Maven is looking for a Senior Partnerships Manager who will drive business growth, client satisfaction, and operational excellence through Maven’s health plan and channel partners. The Senior Partnerships Manager will play a critical role in enabling and managing Maven’s ongoing relationships and programs with our key strategic health plan partners. This role will report to the VP of Payer Growth to support a book of business of national and regional health plans with a particular focus on managing the migration of 1,500 National and Key Account clients to Maven’s maternity program from a legacy carrier program.
The Senior Partnerships Manager will be responsible for optimizing how Maven serves our existing channels, working cross functionally across Maven to ensure delivery of the highest level of service to our channel partners and their end customers.
As the Senior Partnerships Manager, you will:
- Develop strong, trusted relationships with the health plan product and operations team and serve as their Maven primary point of contact.
- Have overall responsibility for the enablement of assigned health plan channel(s). Health plan relationships may include ASO and FI lines of business.
- Drive productive client meetings while proactively anticipating client needs and milestones, including leading bi-annual onsite strategy sessions with the client
- Deliver on partnership requests, payer reporting, PG analysis, and development of QBR materials; leveraging internal subject matter expertise, when required
- Identify and unblock operational, clinical and administrative obstacles to achieve health plan enrollment and revenue goals
- Coordinate across internal Maven teams (Product, Product Marketing, Enrollment Marketing, Clinical, Client Success and Sales) to establish, maintain, and improve strong internal processes and structures to support reseller clients and programs on an ongoing basis, including marketing and sales collateral development, product communications, reporting and issue management
- Leverage and share internally operational knowledge and best practices for serving health plan partners to help build and manage new processes and dashboards that efficiently drive partner success
- Partner with key health plan stakeholders to enable and track success measurement and enrollment strategies for fully insured or embedded populations
We’re looking for you to bring:
- 7+ years of experience, with a strong background in healthcare and/or benefits
- Experience in large-scale customer relationship management, with demonstrated success in partnering with clients to achieve their goals and in retaining and growing a relationships
- Experience working with health plans, benefits consultants, benefits administrator and/or pharmacy benefit managers a plus
- Demonstrated ability to manage complex cross-functional projects
- Experience building and improving processes for high growth company
- Self-starter, curious, accountable, enjoys a healthy level of autonomy, strong work ethic; demonstrates agility and welcomes change
- Comfort with ambiguity and ability to succeed while working under pressure in a fast-paced, high intensity start-up environment
- Excellent oral and written communications skills; expert listening skills
- Demonstrated problem resolution and analytical skills
- Excels at multitasking and managing multiple high-priority customer engagements at once. Expert at prioritizing one’s own work
- Comfortable engaging or leading sessions without having all the information on hand
For candidates in NYC, CO, or CA, the base salary range for this role is $130,000-$160,000 per year. You will also be entitled to variable compensation, stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillsetAt Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.
Benefits & Perks:
We are reimagining what a supportive workplace looks like, from the inside out. On top of standards such as employer-covered health, dental, and insurance plan options, and generous PTO, we offer an all-of-you, inclusive approach to benefits:
- Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics.
- Whole-self care through wellness partnerships
- Weekly breakfast, lunch, and get-togethers
- 16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend (for Mavens who've been with us at least six months)
- Annual professional development stipend and access to a personal career coach through Maven
- 401K matching for US-based employees (immediately vesting)
These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.
Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com).
Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com.
