About Passport:
Our goal is to help brands reach their global potential by building the #1 international eCommerce enablement solution for DTC brands.Hundreds of the world’s top direct-to-consumer brands like iHerb, Tommy John, Native, Ritual, Seed.com, and more trust Passport to enable their international eCommerce channel. With an expansive network, an in-house team of logistics and eCommerce experts, and an easily deployed customer experience platform, Passport is the partner that growth-focused brands trust to expand their business internationally.
Responsibilities
- Interacting with vendor and carrier inquiries
- Engage with internal customer-facing teams to provide insightful analysis and recommendations, offer prompt resolutions to queries or challenges, and direct teams to the appropriate resources or departments for further assistance or expertise.
- Engage with brands and customers as necessary; request missing information and promptly respond to inquiries, ensuring effective communication and satisfactory resolution of queries.
- Investigation of parcels and vendor concerns through multiple avenues
- Ability to work through a daily task list, and monitor emails daily to update different types of data throughout the day
- Quickly learn how different systems work and how to effectively use them
- Communicates effectively with Operations team members and leads
- Run reports, analyze data, and troubleshoot issues as needed
- Enter key performance indicator data accurately and on time for multiple vendors
- Use of problem-solving to flag issues and troubleshoot issues
- Review data for deficiencies or errors, correct any incorrect information
- Analyze data to optimize operational processes and enhance the team’s efficiency.
- Provide feedback and find pain points in the process, gather information for internal systems, and work on projects as needed
- Foster a positive and collaborative team environment, supporting colleagues and contributing to a culture of continuous improvement.
- You will be expected to work on a fixed schedule from 7 pm to 3 am and be responsive during your set hours
You have many of the following:
- Excellent written and verbal communication skills, with the ability to convey complex ideas clearly and concisely.
- Detail-oriented with a focus on process improvement, self-motivated and energetic, with the drive and ability to learn new skills.
- Positive attitude and a willingness to learn and grow in a dynamic remote environment.
- Experience with Zendesk, and advanced knowledge of GSheet or Microsoft Office Suite are a plus.
- Ability to multitask, prioritize tasks, and manage time effectively to meet deadlines and achieve operational goals.
- Self-motivated, positive attitude, Team player
- Adept at rapid process understanding and implementation
What you'll get...
- Competitive cash and equity packages- Stipend for health insurance- Work from home stipend- 100% remote work environment #LI-Remote- Paid Time Off- Themed happy hours - bring on the Zoom comedians, pop-a-shot contests, and sip ‘n paints!- Quarterly team (virtual) gatherings and annual all-company offsites in cities around North America - Learning & Development Fund for upskilling or products to improve your day-to-day work life- Teammates around the world in 8 different time zones!Apply for this job
