We all depend on healthcare throughout our lifetimes, for ourselves, and our families and friends, but it is notoriously difficult to navigate and understand. As an industry that comprises 20% of the US economy we think healthcare should work better for all of us. At Collective Health we believe it’s time for a new day in healthcare where as members we are informed and empowered to make the right care choices when the decisions are urgent and critical.
Role:
The Implementation Project Manager is a client-facing, cross-functional project management role. In this role, you own the implementation experience from start to finish by managing a project plan and coordinating with subject matter experts throughout Collective Health - Eligibility, Benefit Plan Design, Finance, etc. - and external partners. This role gives the space to be both highly collaborative as well as the ability to take ownership over the success of a project.
What you'll do:
- Track and manage multiple client implementations using Smartsheet (project management software) over the course of 90-120 days engagements
- Scope, execute, and manage the implementation process for complex clients onto Collective Health’s Workforce Health Management System, interfacing directly with clients, partners, and internal experts to build a strong foundation for client satisfaction, partnership, and success.
- Coordinate with internal Sales, Client Success, Product, Marketing, Finance, and Member Advocacy teams to manage customization requests, partner integrations, and risk escalations across a client portfolio inclusive of small, medium, and enterprise clients
- Identify opportunities and develop process improvement and efficiency strategies to scale implementation capacities, improve the client experience, and reduce the cost to implement over time.
- Manage client expectations, dependencies, and deliverables throughout the implementation process to ensure a positive client experience in which key milestones are met on-time and within scope.
What are the specific tasks that will be performed and what percentage of time will the individuals in this role spend doing each task?
- Implementation Project mgmt., issue tracking, status, etc.
- Client relations and communications
Qualifications:
- Proficient with project management tools, Smartsheet preferred
- Proficient with G-suite applications
- 2 to 5 years experience implementing and managing complex and/or technical projects
- Ability to speak and connect with both technical and business personnel, at all levels
- Ability to make progress, recommendations and decisions with incomplete information
- Identify, evaluate and lead teams through prioritization activities
- Experience working in client-facing roles
- Excellent verbal, written and interpersonal communication skills
To be successful in this role:
- You are self-motivated, intellectually curious, and take ownership for everything you do
- You pay extreme attention to detail
- You think critically and are willing to question the status quo in a constructive and thoughtful manner
- You are a committed team player
- You thrive on change and are enthusiastic about being along for the ride and learning from our experiences together
- You enjoy the excitement of a fast growing, but warm and friendly, team focused on a purposeful business
- You have a sense of humor, altruism, appeal, and want to make a positive impact
- You possess a passion for Collective Health’s mission to transform the health insurance experience for employers and their employees
Pay Transparency Statement
This is a hybrid position based out of our Lehi office, with the expectation of being in office at least two weekdays per week. #LI-hybridThe actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the [salary/hourly rate], you will be eligible for stock options and benefits like health insurance, 401k, and paid time off. Learn more about our benefits at https://jobs.collectivehealth.com/#benefits.Lehi, UT Pay Range$62,000—$80,000 USD
About Collective Health
Collective Health is the leading health benefits platform that brings together medical, dental, vision, pharmacy, and program partners into an integrated solution that better enables employees and their families to understand, navigate, and pay for healthcare. By reducing the administrative lift of delivering health benefits, providing an intuitive member experience, and helping control costs and improve outcomes, the company guides employees toward healthier lives and companies toward healthier bottom lines.We are an equal opportunity employer and value diversity at our company.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact recruiting-accommodations@collectivehealth.com.
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