At Koalafi, we believe in a world where no one has to put an important purchase on hold. That’s why we’re making it easier for more people to pay for big purchases over time.
Over 17,000 retailers rely on us to match their customers to a payment plan clearly and quickly, all while reflecting well on their brand. Their 2M+ customers love us because we provide a flexible way for them to make payments, and give them an opportunity to improve their credit. Our 200+ Koalafi teammates enjoy inspiring and challenging work that accelerates their careers.Interested in learning more about how we’re transforming the financing experience and joining our team?
Summary - Southeast/South Central Territory
Manage the day-to-day relationship of a portfolio of existing strategic accounts with the goal of building and maintaining a strong Koalafi partnership. Develop direct relationships high and wide within the strategic partners’ team to establish trust and help them grow their business. Meet or exceed established sales goals and key performance indicators at the portfolio and individual strategic account level, launch company initiatives and provide “Voice of the Dealer” ideas and customer feedback on how to improve the overall strategic partner relationships with Koalafi.
Duties and Responsibilities
- Hold yourself accountable for the success of our products within your assigned accounts by designing and executing action plans to drive growth and satisfaction.
- Implement strategic sales plans or initiatives to achieve budgeted sales goals and meet company objectives with strategic accounts, in partnership with the internal industry leadership.
- Ability to influence contacts to position Koalafi as the primary financing solution at their locations.
- Deliver strategic accounts sales and training presentations virtually and in person.
- Tailor sales messaging to increase account loyalty and leverage customer relationships to increase Koalafi’s share of dealer business and while improving the overall business results for our customers.
- Maintain consistent contact through monthly performance meetings, live visits, emails, and telephone calls.
- Visit strategic partner locations as well as corporate contacts and any events, manager meetings, etc.
- Leverage customer feedback, observations, and a variety of business reports/data to understand trends, and properly focus on highest priority levers to meet goals.
- Demonstrate urgency and tenacity to quickly investigate and resolve customer problems and opportunities for growth.
- To ensure a high level of service to our retail customers’, schedule flexibility is needed including evenings and weekends, as necessary.
- Perform other duties and tasks as assigned.
Ideal Candidate Possesses These Attributes
- Selling Skills and Business Acumen - Can effectively sell the positive messages of the company targeted toward the customer. A level of business acumen must be achieved to clearly understand the business problems our customers face.
- Communications - Speaks and writes clearly and persuasively in positive or negative situations. Effectively responds to objections. Can negotiate Win/Win outcomes.
- Customer Service - Responds promptly to customer needs; Solicits customer feedback to improve service; Meets commitments. Maintains a high degree of professionalism with all customers.
- Judgment - Includes appropriate people in decision-making process. Maintains a balance of profitability and sales in their activities and attitudes.
- Planning/Organizing - Prioritizes and plans work activities to effectively service our customers.
- Dependability - Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
- Initiative – Aggressively looks for and takes advantage of sales opportunities; Asks for and offers help when needed.
Education and/or Experience
- 5+ years of sales experience is preferred. Sales experience in an industry where products are sold at retail in an assisted sale is preferred.
- Experience growing existing customer business.
- Experience working with business owners in the retail and automotive industry.
- Bachelor's degree (BA, or BS) from a four-year college or university is preferred.
- The position requires up to 75% travel.
The minimum and maximum full-time annual base salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, is exclusive of any applicable commission or bonus plans, and refers to the amount Koalafi is willing to pay at the time of this posting. Role is National Account Manager, and the location is New York, California, Washington & Colorado: $80,000-$100,000.Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
Why choose Koalafi:
A career at Koalafi means opportunities to tackle exciting challenges every single day. We take pride in a culture of innovation, trust, and ownership. You'll get outside your comfort zone, build meaningful relationships, and most of all, take charge of projects that ultimately help people get the things they need most.
Who we are & what we value:
- We focus on what’s most important
- We set clear expectations and deliver
- We embrace challenges to reach our full potential
- We ask, “How can this be better?”
- We move fast together
Benefits:
At Koalafi, you will have a direct impact on our products and help shape the company’s success. We offer competitive compensation & benefits packages to keep you at your best:
- Comprehensive medical, dental, and vision coverage
- 20 PTO days + 12 paid holidays
- 401(k) retirement with company matching
- Tuition reimbursement
- Commuter assistance
- Parental leave (maternal + paternal)
- DEI Associate Engagement Programs
