DYOPATH, a leading Managed Service Provider (MSP), was founded to empower organizations by delivering trusted IT solutions. At DYOPATH, we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service, and sustainability. Our team is passionate, fun, creative, and courageous in communications.
At DYOPATH, we’re excited to have been awarded “Great Place to Work” three years in a row! What makes us so great? Our people – we drive DYOPATH’s award-winning culture through our collaboration, innovation, and respect for one another.We believe that:
- You should be able to grow and feel empowered at work.
- You should have fun in a diversified environment and bring your true self to work daily.
- Work-life balance is vital to our positive culture.
We are waiting for you to bring your creativity, passion, and entrepreneurial spirit to DYOPATH!We are currently hiring an onsite Desktop Support Analyst in Hodges, SC!
Shift/Pay
- 7:30am - 4pm, Monday - Friday
- $23/h
- Onsite Hodges, SC 29653
Essential Functions
- Analyze the user requests and incidents
- Organize meetings with users to discuss resolution with incidents that occur.
- Providing technical support including: Installation, Deployment and Maintenance of company PCs, laptops, software, scanners, printer problems and various peripherals
- Supporting internal customers by troubleshooting software and hardware issues either face to face, over the phone, or through Chat software.
- Track progress of incidents and tasks by utilizing internal or client ticketing software
- Create, receive, and resolve end user incidents. tasks, and requests while maintaining response and resolution of contracted SLAs
- Order parts as needed for asset hardware maintenance and repair to resolve tasks and incidents
- Create, Edit, and Maintain knowledge base articles
- Act as a point of contact for 3rd party vendors and technicians
- Performing updates:
- Microsoft security patches
- Anti-virus signature file
- Other software/application updates
- Troubleshoot incidents, reports, or processes to resolve errors
- Document process requirements
- Write clear procedures and instructional manuals to build out self-service capabilities
- Other Duties as Assigned:
Minimum Qualifications
- Computer hardware troubleshooting
- Software troubleshooting knowledge
- SharePoint experience (O365 preferred)
- Working knowledge of MS O365 Suite
- Demonstrated ability to communicate orally and in writing
- Demonstrate good judgment to support the clients with technical advice and problem resolution
- Perform other related duties as necessary
- Ability to work with team
- Capability to prioritize workload and meet deadlines
- Detail-oriented
- Customer service oriented
At DYOPATH, we offer top-notch benefits that helped us earn our “Great Place to Work” certificate! Here’s what you’ll get:
- Medical, Dental, Prescription, Vision, Life and Disability Insurance
- Flexible Spending Account (FSA) as well as Health Savings Account (HSA)
- Employee Assistance Program and Comprehensive Wellness Program
- 401 (k) Retirement Savings Plan with company match
- PTO - Paid Holidays and Vacation Time
- Continuous Learning and Development Programs
- Employee Referral Programs
- Pet Insurance plans
- Growth opportunities
Don’t hesitate – this Desktop Support Analyst position won’t be available long! Join our creative and innovative team. Fill out the application today!
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com.The above information has been designed to indicate the general nature and level of work performed by employees in this classification.
It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
