As a Service Delivery Project Manager, they would work with the technical teams on projects ranging from website migrations to website development. Project managers are pro-active when identifying and resolving potential blockers and day-to-day problems. The Service Delivery Project Manager is responsible for managing Client and Team expectations throughout the project - from technical discovery, translation of Client requirements into scope requirements, to project planning, through to implementation, performing internal quality control and bringing the project to successful completion.
Responsibilities:
- Manages the day-to-day operational and tactical aspects of multiple or large scale projects.
- Maintain All Project Documentation (project plan, RAID Log, Checklists, budget baselines, schedule baselines, stakeholder register, etc.)
- Identify and manage project dependencies and critical path; plan and schedule project timelines and milestones using appropriate tools.
- Schedule & lead kick off call (both internal and external)
- Schedule & Facilitate Discovery sessions for planning
- Schedule & lead status calls with Internal and External Project Team
- Schedule & lead stakeholder updates (either weekly status call or written status report)
- Setup and maintain project portal for ongoing project coordination
- Report on project budget and submit time sheets as needed
- Follow-up with internal and external task owners to ensure timelines are met
- Schedule & Lead Project Closure Call
- Maintain project document repository and ensure proper access to various project team members.
- Ensure deliverables provided meet company standards and meet the project requirements.
- Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion; liaise with project stakeholders on an ongoing basis.
- Set and continually manage project expectations with team members and other stakeholders.
- Identify and resolve issues and conflicts within the project team.
- Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
Experience:
- Strong meeting facilitation, customer service, and team communication skills.
- Organized, with a strong attention of detail, able to balance multiple priorities.
- Ability to work across cultural and language boundaries.
- Able to establish priorities, work independently, and proceed with objectives without supervision in a high-pressure environment.
- Excellent verbal and written communication skills with customers and co-workers.
- Ability to assist in some problem determination and escalation.
- Ability to work both independently and in a team-oriented, collaborative environment is essential.
- Experience working in a Client-facing, IT/hosting/website development environment.
- A level of web application development and/or design experience a plus. Knowledge of CMS/E-commerce platforms, such as WordPress, Drupal, Magento, preferred. Migration services knowledge a plus.
- 2 to 4 year project management experience required.
- Proficient with Microsoft Office products - Outlook, PowerPoint, Project, Word and Excel.
- SmartSheet and Confluence experience is a plus.
- PMP Certified is preferred
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