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Full-timeDescriptionAre you looking to kickstart or elevate your career in a vibrant and growing company? Our dynamic team in Delray Beach is expanding, and we're looking for enthusiastic, driven individuals ready to grow with us. We offer a range of opportunities, whether you're just starting out or looking to take your career to the next level.
Why Join Us?
- Innovative Culture: Be part of a creative and forward-thinking environment where your ideas can truly make a difference.
- Career Growth: We believe in promoting from within and providing professional development opportunities to help you climb the ladder of success.
- Diverse Team: Join a group of talented individuals from various backgrounds, all working together towards a common goal.
- Competitive Benefits: Enjoy a comprehensive benefits package, including health, dental, and vision insurance, a retirement savings plan, and generous vacation time.
Open Positions:
Intake CoordinatorChat Team AdmissionsAdmissions CoordinatorBusiness Development Admissions---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------This role is responsible for fielding inbound calls, leads, and files and completing accurate assessments while assuring they are completed in a timely fashion. This position is of critical importance and ensures that client files are maintained and stay within compliance guidelines while communicating critical information to the Supervisory staff on duty to further the file toward close or exhausting the opportunity prior to disqualification.
Job Duties and Responsibilities
- Complete full & accurate lead conversion and qualification.
- Create & update client Salesforce accounts with all necessary documentation and demographic information available.
- Always practice customer service etiquette.
- Follows and conforms to Zinnia Health’s drug and alcohol work policy.
- Correctly documents his/her hours into Zinnia Health’s web clock system.
- Utilize available resources and follow protocol to answer questions.
- Gather client information, treatment history, and insurance information.
- Complete thorough Clinical Assessments with all viable cases for further consideration by supervisory staff on duty.
- Follow HIPAA regulations always, regarding client information.
- Understand federal and state requirements regarding client confidentiality and the principles of maintaining protected health information (PHI).
- Assist supervisory staff with any follow up requirements associated with any file in the system requested.
- Audit client accounts to ensure their file is complete and maintain compliance.
- Communicate and work effectively with all team members and supervisors.
- Attend and participate in company meetings and training.
Minimum Qualifications
- Business or bachelor’s degree or equivalent experience in Sales/Call Center Environment
- Experience in all aspects of developing client relationships and selling remotely. Certificates and Licenses
- No certificate or license is required for this position. Knowledge
- Technical Phone skills
- Proven experience in treatment and recovery information dissemination.
- Computer expertise - basic
- Written follow-up and tracking, including timeliness of information delivery
Salary Description$16.83 - $24.00 per hour
