Intermediate Help Desk Specialist
Custom Software Systems Inc. is seeking an intermediate-level experienced support specialist to join our client’s user and desktop support team. The ideal individual we are seeking will provide onsite desktop support to a user base of approximately 600, located in Washington DC and at remote sites. The candidate will support the Endpoint Computing & Administrative Services team (ECAS).RESPONSIBILITIES:
- Demonstrate technical knowledge and experience with setup, support configuration, and troubleshooting for
- Microsoft Windows 10
- Microsoft Office 365 suite of products (including Outlook, Word, Excel, PowerPoint, Teams, SharePoint)
- Microsoft Project/Visio
- HP Desktops/Laptops/Tablets
- iPhones and iOS
- Professional experience in using Active Directory
- Execute PowerShell scripts·
- Use SCCM to manage workstations and laptops and design and support non-standard Windows 10 configurations as needed·
- Interface with internal customers of varying technology acumen and other technical support teams within the Federal Reserve Board to resolve a range of technical issues
- Demonstrate ability to follow standard operating procedures and processes through past work experience and assist the team in automating processes where possible
- Experience managing support efforts using a ticketing system such as ServiceNow or Remedy
- May be called upon to provide occasional support over nights and weekends
REQUIRED QUALIFICATIONS:
- Must be a US Citizen
- 5+ years hands-on experience providing helpdesk/desktop support in a Microsoft Windows Environment
- Perform as a Tier 2 or Tier 3 Help Desk support for TS systems
- Must be customer service oriented and self-motivated
- Demonstrated analytical and problem-solving skills.
- Strong interpersonal and communication skills who can work with people at various levels of the organization
EDUCATION:
- Bachelor's degree in related field
