VistaVu Solutions
is an employee-owned tech company on a high growth curve. We deliver full lifecycle ERP implementations, transformation projects, and responsive support through our partnerships with SAP S/4Hana Cloud, SAP Business One, SAP Business ByDesign, Boomi, and Amazon Web Services to mid-market companies in a broad range of industries primarily within the United States and Canada. Our industry-specific expertise, product extensions, and award-winning services help our customersRUN GREAT!It’s our people that make VistaVu unique and different from other technology solution providers.
We are intelligent, caring, driven and committed to the vision. We advocate for our customers and earn their trust by understanding their business, using proven processes to serve their needs, and delivering a high return on investment. Our core values shape our culture, define our character, and guide how to make decisions across every level of our organization. Our Core Values
- Results: You want to work in a company based on meritocracy where your results determine your trajectory (not time served).
- Trust: When your manager gives you something you use your critical thinking and proactive mindset to find a way to get it done and done well.
- User Experience: You appreciate what good customer experience looks like and are driven to consistently go above and beyond for the customer.
- Embrace Change: You thrive within a dynamic and evolving organization.
- Growth: You are consistently investing in and upgrading your skills and experiences.
- Gratitude: You want to feel appreciated, and you look to say thank you loudly and often to others on the team.
The OpportunityVistaVu seeks a highly motivated and detail-oriented professional for a 4-month contract to work with our Customer Experience Team as a Customer Experience Coordinator. The successful candidate will support the organization in delivering a great customer experience while managing various administrative and operational tasks to ensure customer satisfaction. Due to the nature of this role, you will be required to work 2-3 days weekly in our Calgary downtown office.This is a 4-month part-time (4 hrs per day) contract from July 1, 2024, to October 31, 2024.How do you know you are a fit?
- You thrive in a collaborative environment.
- You are a team player.
- You are self-motivated and results-driven.
- You have good requirement-gathering skills.
- You have good strategic planning and time management skills.
- You have strong client engagement abilities.
What will you be doing?Maintaining Gainsight & OneVu
- Ensure data uploads are occurring.
- Upload advocates and NPS follow-up.
- Monitor customer health score.s
- Update contact information in both systems.
Customer Communication
- Follow up with NPS detractors.
- Involvement in customer escalation calls.
NPS Survey
- Coordinate quarterly NPS mailout and monitor results.
- Report results to the company.
Collaboration with the Customer Experience Team
- Coordinate with the Customer Experience team to facilitate communication and information flow.
- Assist the team in the preparation of communications.
What experience do you need?
- A post-secondary education focusing on Business Management, Marketing, or a relevant field.
- A minimum of 2 years experience in business coordination
- Strong problem-solving and time-management skills
- Highly proficient in MS Office (Word, Excel, etc.)
- Excellent time management skills and proven ability to prioritize responsibilities.
- Team Player, flexible and always looking to seek excellence.
- Exceptional attention to detail and ability to manage multiple projects simultaneously.
- Conflict management and customer service skills
At VistaVu Solutions, we are committed to an inclusive and equitable workforce that values, represents and supports the communities in which we work and live. We welcome people from all backgrounds, ethnicities, cultures, and experiences and are committed to maintaining a respectful work environment that supports our employees' diverse needs. We encourage applications from all individuals including those who are Indigenous, members of visible minority groups, of varied abilities, persons of any sexual orientation or gender identity and expression, as well as with any other dimension of diversity.
VistaVu will make reasonable accommodations for qualified applicants who would require accommodation in applying for this role or throughout our hiring process unless undue hardship would result. Any applicant who requires accommodation should contact VistaVu's hiring team at careers@vistavusolutions.com. The applicant should advise VistaVu what accommodations they need to participate in the process.
