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Customer Success Representative, Velocity West

Veeam SoftwareAlpharetta, Georgia, United StatesOnsite
This job is no longer open

Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.
With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud. The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps and data are protected and always available.Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.

Summary


The Renewals Sales Representative is responsible for the renewal of customer maintenance contracts in their assigned territory/segment; this includes providing quotes directly to customers and/or their assigned channel partners.  The Renewal Representative is responsible for ensuring the best customer experience as well as customer retention, with the customer success being number one objective. The Renewal Representative is also responsible for upselling customers to premium services and for identifying opportunities for add-on sales of Veeam products.

This position is focused on driving revenue bookings and overachieving quotas through retaining customers.

Responsibilities


  • Effectively manages renewal of all contracts in assigned territory to protect and grow Veeam maintenance revenue, as well as upsell and cross sell Veeam products. 
  • Ensures customer success and goes above and beyond to ensure customer retention and satisfaction
  • Proactively monitors the funnel of expiring agreements, executes actions in timely manner to ensure the continuation of assigned customers on maintenance agreements
  • Provides timely proposals and quotes as requested pursuant to terms of customer and/or partner agreements
  • Efficiently handles customer and partner inquiries related to quotes, pricing, co-terming, up-selling and reinstatement of maintenance contracts
  • Positively interacts and collaborates with customers, Veeam partners, and Veeam associates
  • Identifies and pursues maintenance reinstatement opportunities
  • Assists in negotiation of maintenance agreements
  • Accurately records all activities on customer/partner record in Veeam's customer relationship management system (SalesForce.com)
  • Achieves target quota
  • Focuses on customer retention, renewal rate, and high velocity selling with special attention to maximizing revenue generation with our customer base (varies depending on segment)

Requirements


  • Bachelor’s Degree required (a combination of education and experience will be considered)
  • Previous product or services sales experience in software or related industry is a plus
  • Previous support and/or maintenance renewal sales experience is preferred
  • Superb customer service skills are required
  • Excellent verbal and written communications skills
  • Exceptional organizational skills with the proven ability to prioritize and multi-task to meet deadlines and quotas
  • Ability to work in a semi-autonomous and fast-paced environment
  • High-energy, motivated self-starter prepared to handle high number of email communications and out-bound telephone calls
  • Experience compiling, querying, analyzing and reporting data
  • Proficiency with SalesForce.com is desirable
  • Basic knowledge of virtualization industry and the ability to relay information to the partner community

The salary range posted is On Target Earnings (OTE), which is inclusive of base and variable pay. When making an offer of employment, Veeam will take into consideration the candidate’s expectations, experience, education, scope of responsibility for the role, and the current market demands.United States of America Pay Range$48,500—$70,000 USDVeeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law.

All your information will be kept confidential.Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.  The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes. By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.

This job is no longer open

Life at Veeam Software

Welcome to Veeam's LinkedIn page! Follow us for company news, product updates, events and more. Veeam is the global leader in intelligent data management for the Hyper-Available Enterprise. Founded in 2006, today we have more than 300K customers worldwide, 55K channel partners, Cisco, HPE, and NetApp as exclusive resellers and nearly 19,000 cloud and service providers. Headquartered in Baar, Switzerland, Veeam has offices in more than 30 countries. To learn more, visit https://www.veeam.com or follow Veeam on Twitter @Veeam. There's a new expectation of today's data - that it moves to a new state of intelligence, able to automatically anticipate need and meet demand, and move securely across multi-cloud infrastructures. Getting there requires a new approach that merges the traditional disciplines of data backup and recovery, data protection and data security. Moving from policy-based to behavior-based management to make data both intelligent, and ultimately, self-governing. As the leader in Availability across multi-cloud environments and a Forbes Cloud 100 company, Veeam is uniquely positioned to help customers along their journey to Intelligent Data Management. We are trusted by 75% of the Fortune 500 and recognized as a Leader in the 2017 Gartner Magic Quadrant for Data Center Backup and Recovery.
Thrive Here & What We Value1. Premium healthcare program for you, your spouse, and your children2. Annual vacation days3. Statutory insurances contributions covered by Veeam4. Accident insurance worldwide coverage5. Professional training and education opportunities6. MultiSport card7. Cafeteria Benefit Plan allowing you to customize your benefit package with an annual budget to spend on a variety of benefits such as travel, sport, wellness, and education8. Veeam Care Days – additional 24 hours for your volunteering activities9. Mobile phone plan10. Subscription for public transportation</s>
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