Customer Success Associate

At Revalize, we build the software and technology that powers sales of manufactured, complex products. Our customers rely on our software to select and sell everything from commercial ovens, to specialized pumps and valves, to grain elevators, and more. We are the global leader in sector-specific software solutions that help manufacturers optimize revenue operations through design applications, engineering simulations, product selection, CPQ, PIM, visualization, and data analytics.Headquartered in Jacksonville, FL, we serve over 8,000 customers across the globe.Revalize is a portfolio company of TA Associates.

In the role of Customer Success Associate the following exciting tasks await you with us:Managing the post-sales journey of a selected customer group from product launch to expansion and support to contract extension Proactively addressing the customer group to strengthen product understanding and loyalty Creating meaningful product presentations Processing customer inquiries and obtaining feedback Close collaboration with other teams, e.g. support, finance, content services, marketing and product Identifying additional up- and cross-selling opportunities

You enrich our team with:Strong written and oral knowledge of both German and English1-3 years of experience in customer success management, account management or comparable experience with a high proportion of customer contactYour professional demeanor and the ability to actively listen to and understand customersSmart negotiation skills and good presentation skillsYour independent working style and high problem-solving orientation

All your information will be kept confidential according to EEO guidelines. If qualified, to complete your application you will be required to complete a behavioral and aptitude test to be sent out via email.