**Miami Applicants Only**
hear.com is the fastest-growing hearing care company globally. We are driven by our belief that every person should hear well to live well. With our unique digital business model, we have changed the way hearing care is provided. We are a profitable global health-technology company with origins in Europe. Since starting our journey in 2012, we have helped hundreds of thousands of customers get on the path to better hearing. In just 10 years, we have grown from 2 to over 1,100 team members. We help our customers hear well to live well in 7 international locations from Miami to Seoul.
We promise to ourselves: to define the future of hearing care, never to be corporate, and to always live Day One.Join us now as we are shaping this fascinating consumer healthcare space!
Why hear.com?
- A global company with a long-term vision and strong growth!
- Benefits: Full Medical, Dental, Vision, 10 sick days + PTO, Parental leave, matching 401K
- Hybrid schedule (Denver or Miami) : 3 days in office, 2 days from home
- Perks: Access to Gym, 1 free lunch + 1 free breakfast per week, Fully stacked Kitchen, Small, close-knit team with lots of ownership and collaborative spirit!
During a typical day, you will:
- Creation, maintenance and execution of Email and SMS campaigns, journeys, automations and processes
- Provide technical support for the CRM marketing team including troubleshooting, technical support, and other daily administration tasks.
- Create and implement technical solutions for the US CRM team
- Build personalized content blocks with the help of template languages like Liquid
- Work with international team to develop new processes
- Support in the development and maintenance of a tech setup that allows the execution of engaging and impactful campaigns across multiple channels including email, push, SMS etc
- Contribute to the improvement of our CRM data model and reporting infrastructure to ensure data driven optimization in CRM
- Query data from datasets to analyze different customer groups, data samples, to build customer segments and to investigate ad-hoc inquiries about specific users
- Drive channel performance through an effective combination of content, segmentation, and personalization to achieve business objectives
- QA the work of the other Tech CRM specialists
- Document workflows and processes
Your Profile:
- 3-5 years experience with a complex CRM platform (SFMC/ExactTarget/Braze/etc)
- Experience setting up Email and SMS journeys/drip campaigns
- Strong understanding of SQL (working with Snowflake and/or dbt)
- Experience coding HTML Emails
- Ability to break down complex technical issues into easy to understand language
- High Attention to detail
- Ability to quickly identify more efficient workflows and processes
- Ability to find and fix technical bugs and issues
Nice to Haves:
- Experience with Liquid and/or Ampscript
- Experience working with Salesforce
- Experience with Braze (preferred)
- Experience working with Github
- Experience with SFDC and Marketing Cloud Connector
- Experience working with a reporting tool (DOMO, Google analytics)
What We Offer:
- An opportunity to work with happy and grateful customers every single day
- A chance to grow with an innovative company
- A unique content-driven, top-performing and family-type work culture
- A high degree of autonomy and responsibility from day one
- An open-minded and international working environment that fosters creativity
- Excellent salary and benefits package with entrepreneurial incentives
Check us out...
- Tiktok: @hear.com_hearingloss
- Instagram: hear.com_Official
- website:www.hear.com
