Customer Support Assistant - Part Time

The Center for Applied Linguistics is a nonprofit organization promoting access, equity and mutual understanding for linguistically and culturally diverse people around the world.The mission of the Center for Applied Linguistics (CAL) is to promote language learning and cultural understanding by serving as a trusted source for research, resources, and policy analysis. Through its work, CAL seeks solutions to issues involving language and culture as they relate to access and equity in education and society around the globe.

The Customer Support Assistant (Part-time) aids the Customer Relations Specialist, BEST Assessments in handling the shipment of BEST assessment materials, providing telephone and customer service and support to BEST customers, and providing administrative support as needed.  The incumbent will need to perform these duties at CAL’s office in Washington, DC, for the total of 17.5 hours weekly. There is a possibility of increased hours with adequate performance. 

•    Prepare, package, and ship BEST assessment materials under the supervision of Full-time Customer Relations Specialist, BEST Assessments •    Monitor and maintain inventory of BEST assessment products •    Enter data and maintain database of trained test administrators for Adult English Language BEST assessments •    Assist with telephone and email support, including technical support, for BEST administrators and programs •    Provide administrative support (copying, printing, mailing correspondence data analysis), as needed •    Organize and mail complimentary materials needed for training assignments and conference presentations •    Participate in periodic meetings •    Complete other assignments at the direction of the Customer Relations Specialist

•    High School diploma or equivalent •    Some college experience preferred •    2+ years of experience working in an office setting and handling shipment of printed materialsAny equivalent combination of education and experience determined to be acceptable

•    Excellent interpersonal, oral and written communication skills in English. •    Excellent organizational skills.  •    Acute attention to detail and ability to consistently meet deadlines. •    Ability to work independently as well as part of a team. •    Proficient in the use of Word, PowerPoint, and Excel. •    Ability to work flexibly and cooperatively in a fast-paced team environment.

Minimum Salary: 50% of full time annual salary $37,100.00 ; Benefits eligible

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to effectively communicate. The employee may be required to sit or stand in a stationary position for 50% of the time. This position constantly operates a computer and other office productivity equipment. CAL adheres to ADA compliance and guidelines as a common practice.

This job description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

The Center for Applied Linguistics (CAL) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, or genetics. In addition to federal law requirements, CAL complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.CAL expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Improper interference with the ability of CAL employees to perform their job duties may result in discipline up to and including discharge.