Who We Are
QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 600 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day. At QGenda, we value our employees and their contributions toward the success of the business.
We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry. QGenda is headquartered in Atlanta. To learn more about QGenda, visit us at qgenda.com or follow us on Instagram or LinkedIn.
About Your Role
We are seeking individuals who are platform experts, self starters, organized, and eager to help carry out the mission of enabling our healthcare customers to maximize the value of QGenda! Individuals that have a thirst for knowledge, a natural inclination to optimize business processes, and a desire to help customers solve their business objectives with technology are encouraged to apply. As a critical member of the Incubation team, you will serve as a trusted technical advisor that helps to design and implement customer configurations during onboarding, ensures adoption through effective customer go-live experiences, and drives impactful project team collaboration. In addition, you will be responsible for delivering comprehensive onboarding training to our new customers, ensuring they can effectively use our software.
You will develop and update training materials, conduct both live and virtual training sessions, and provide ongoing support to our customers. You will partner with other Customer Experience teams to ensure customers adopt and utilize QGenda to its fullest potential.As an Incubation Consultant, you will conduct training sessions and be the technical advisor throughout a customer’s onboarding. You will leverage your QGenda expertise to ensure our customers adopt and utilize QGenda to its fullest potential and continue to achieve their goals throughout their customer journey. You will work closely with Solution Architects, Project Coordinators, Project Managers, as well as every other team within QGenda, from Sales and Product Development, to Customer Success, Customer Education, and Customer Support.
How You’ll Make an Impact
- Continue to develop deep and specialized technical knowledge of the QGenda platform by owning projects of increasing complexity and receiving regular supervisory feedback
- Lead client expectations, dependencies, and deliverables throughout the onboarding process to ensure key achievements are met on-time and within scope
- Drive customer’s adoption of QGenda to ensure successful implementations
- Own low-complexity projects with little to no supervision
- Deliver comprehensive onboarding sessions and develop training materials to meet customer needs, including assessing training requirements, facilitating in-person and virtual training sessions, and monitoring/evaluating training effectiveness.
- Begin to act as a supervising resource on low-complexity projects, meeting with the Incubation Consultant regularly to offer mentorship and ensure adherence to best practices
- Build and maintain essential technical knowledge of QGenda, becoming a source of knowledge on new product features with the availability to train internally and externally on those features
- Work with SMEs and experienced colleagues on various technical teams (Solution Architects, Implementation Consultants, Technical Account Managers, Customer Success Managers, etc) to consult customers on best practices of a multi-product technical setup
- Provide effective feedback to colleagues and their respective supervisors regarding project work, post go live support work, and other assigned duties
- Work with Senior team members to contribute the development of concepts and techniques, establishing new or updating existing best practices and providing feedback on team processes to expedite time to value for customers in implementation
- Promote adoption and retention by capturing and communicating gaps in product or features to product liaison team
- Demonstrate expertise on technical topics by collaborating with CSM team to help prepare for business reviews
- Lead client onsite activities where appropriate related to implementation and preparation for go-live
- Actively delegate and request assistance on items when appropriate
Who You Are
- Communicate technical information effectively to both technical and non-technical audiences
- Proactively identify and solve problems and then build sustainable solutions to prevent recurrence
- Manage a project, work to deadlines, and prioritize between competing demands
- Develop and deliver comprehensive training content and curricula to customers, ensuring effective use of our software.
- Monitor and evaluate training effectiveness by collecting and analyzing participant feedback, and implementing improvements based on performance metrics.
- Identify process gaps and suggest solutions to improve future performance
- Demonstrate personal drive to complete assigned action items and self-assign work as needed
- Exhibit peer leadership and positive influence on the wider team
- Demonstrate detail-oriented and organized skill set
- Experience utilizing Salesforce, or similar CRM software
- Proficiency in Google GSuite Products (Documents, Sheets, Slides)
- Ability to work in a team environment
Experience You Bring
- Bachelor’s degree required
- Ability to travel for customer meetings, conferences, and other industry events
- Minimum 2 year experience SaaS/Software technical configuration and implementation experience
- Minimum 3 years experience in training facilitation, software training facilitation preferred.
- Experience using common training development tools (Articulate, Camtasia, Snag-It).
- Excellent communication, presentation, and consultative skills.
Applicants for this position must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
What’s In It For You
We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes:
- Fully company-paid options for medical (both in-person and virtual), dental and vision insurance
- Flexible paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance
- Paid parental leave for birth, adoption or permanent placement 401(k) with company match
- Options to work in a hybrid-working model or remotely from home, depending on the position
- Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more
QGenda delivers technology solutions to improve how healthcare is delivered and increase access - for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all. QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law. If you require accommodations or assistance to complete the online application process, please contact recruiting@qgenda.com and identify the type of accommodation or assistance you are requesting.
Do not include any medical or health information in this email. We will respond to your email promptly.
