Traba is a technology company that enhances the productivity of the light industrial supply chain. We connect businesses with vetted workers to meet their staffing needs by leveraging location monitoring, predictive algorithms, machine learning, AI, computer vision, and other advanced technologies. Our mission is to empower both businesses and workers to reach their full productivity and potential. We’re proud to be backed by some of the world’s best investors, including Founders Fund, Khosla Ventures, and General Catalyst.
Position Overview:
We're looking for an entrepreneurial and motivated Scaled Operations Analyst to join our team and help us ensure our daily operations run on point as we work to achieve our mission of empowering workers and businesses alike.
What You Will Do:
Monitor traba's daily operations live and make sure all shifts posted on our marketplace are executed flawlessly and prepare and troubleshoot in real-time in order to do so
Coordinate closely with our Strategy & Operations team to understand each customer’s unique needs to shape the daily operations to meet those needs
Ensure a positive and trusted experience for our workers on our platform
Provide excellent experience for our workers before, during, and after their shifts
Resolve support issues for workers in a timely manner to ensure customer satisfaction
Communicate with and manage our workers effectively to deliver the number of workers our clients require to run their businesses
Ensure workers are clocked in and clocked out at the right times to ensure accurate payment
Identify opportunities to improve our processes, tooling, and product to be more efficient
Support with forward-filling or worker-vetting initiatives when needed
Help us build standard operating procedures and continuously improve upon them
Learn and master multiple internal systems
Help workers understand how to use the Traba app and handle sensitive, complex user-facing issues on the platform
What You Will Need:
2+ years of professional experience at a fast-growth company in a customer success, business support or similar role
Proven ability to balance multiple critical tasks, work under pressure, and consistently deliver against deadlines
An ownership mentality and strong work ethic that you bring to work every day
Enthusiastic and positive attitude with strong customer empathy and care for our workers
Customer management skills, including problem-solving, setting customer expectations, and building customer relationships
Grit and willingness to roll up your sleeves and tackle something hands-on
Excellent communication skills, both verbal and written
Attention to detail balanced with swift execution
Ability to thrive in a fast-paced and ambiguous environment
Excellent organization, time management, and prioritization skills
Job details and benefits:
Competitive pay with opportunity to grow into bigger responsibilities and rewards
Opportunity to work with a highly competent team to grow yourself as a professional
To begin with, this is a fully remote role but that might change in the medium-to-long term
Rotating shifts including early mornings and weekends as well as regular weekdays and weeknights. You must be flexible
As Traba is not active in Mexico yet, you will be paid your entire compensation as an independent contractor and you will be fully responsible for paying the corresponding income taxes to the government.
If you're excited about helping us build a positive, safe, and trusted experience for our workers and businesses, then we want you on our team. Apply now and let's revolutionize the way workers connect with flexible shifts!
Salary Range Details
The compensation range for this position varies by location, reflecting our market analysis and other relevant considerations. The ranges are as follows:
MexicoSalary Range: 175,700 MXN - 264,000 MXN
ColombiaSalary Range: 39,265,700 COP - 58,900,000 COP
Exceptions may be made for candidates with qualifications that significantly differ from those outlined in the job description.
Our Values
Dream Big -
We are on a path to change the world for the better. We create and communicate a bold direction that inspires a life-changing vision. We don’t sacrifice long-term value for short-term results.
Olympian’s Work Ethic -
Changing the world never comes easy. We work harder, longer, and smarter, not just two out of three. We put everything we have on the field.
Growth Mindset -
We confront the toughest challenges head-on and persevere. Sometimes we fail, but we brush ourselves off, adapt, learn, and push forward with resilience.
Customer Obsession -
We go the extra mile for our workers and businesses. We remain focused on delivering high-quality products and services that solve this massive and
What is light industrial labor?
Light industrial flexible staffing is a $50B labor market that encompasses entry-level jobs in warehouses & distribution centers. These workers pack boxes, load trucks, and manage warehouse operations to keep supply chains running at peak efficiency.
