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Full-timeDescriptionAs a Lead Airport Crewmember, you’ll play a crucial role in delivering exceptional Customer Service to Avelo’s Customer’s every day. As a Lead Airport Crewmember, you’ll help lead and conduct key responsibilities in Customer Service and Ramp Operations to ensure the safe and on-time departure of Avelo flights.
Responsibilities
Lead
- Lead and direct Crewmembers in Customer Service and Ramp.
- Monitor Crewmembers for adherence to Avelo’s standards and procedures.
- Provide mentorship and training to Crewmembers.
- Create work assignments and job duties during your shift.
- Other duties as assigned by the Base Manager.
Customer Service
- Provide an exceptional Customer Experience by assisting Customers through every step of their airport journey.
- Work in the lobby checking-in Customers and baggage.
- Work at the boarding gate, boarding flights and assisting Customers with questions.
- Work at the baggage claim, assisting Customers with baggage irregularities, filing baggage claims, and answering questions.
- Assist Customers with disabilities including pushback wheelchairs, handling assistive devices, and conducting on-board transfers, as required.
- Operate boarding ramps, jetbridges, and air stairs, where equipped.
- Other duties as required to provide exceptional service for our Customers.
Ramp
- Work outside in various weather conditions.
- Coordinate the safe arrival and departure of aircraft by working as a pushback driver, marshaller, or wing-walker.
- Handle baggage with care including unloading, loading, and delivery to baggage claim.
- Conduct aircraft deicing operations to ensure all frozen contaminants are removed from aircraft prior to departure.
- Service aircraft to ensure they’re ready for departure including potable water and lavatory waste.
- Clean and security search aircraft interiors.
- Other duties as required to provide safe, on-time departures.
Requirements
- Flexibility to work in a high-speed, sometimes stressful environment during a variety of shifts, including nights, weekends, holidays, and overtime.
- Exposure to different environmental conditions, heights, small spaces, and loud noises such as aircraft, vehicles, and other machinery.
- Regularly lift, push, pule and move up to 70 pounds.
- Ability to push wheelchairs up and down an incline.
- High School Graduate or General Education Degree (GED)
- Possess a valid US state driver's license
- Must pass all pre-employment screening requirements including an FBI background check and drug screening.
- Obtain an airport SIDA badge
May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (e.g., emergencies, changes in workload, etc.).Salary Description$20
