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Company Overview
PCS Retirement, LLC is one of the nation's largest independent and conflict-free retirement solution providers in the industry. PCS provides recordkeeping services to 19,000 plans and 850,000 eligible participants representing more than $26 billion in assets under administration. PCS' comprehensive retirement solutions platform includes business development tools for financial advisors, a data-driven recordkeeping technology that supports all types of retirement plans [401(k), 403(b), 457, Cash Balance, Defined Benefit, Non-Qualified], individual retirement accounts (including payroll deduction IRAs), and health savings accounts. At PCS Retirement, we cultivate an environment built on trust, where every team member is empowered to take ownership and contribute to our shared vision.
Through collaborative teamwork we foster growth, both personally and professionally, ensuring that together we exceed expectations and achieve remarkable success. To learn more, visit https://www.pcsretirement.com/
Job Summary
The Payroll Integration Specialist will be responsible for overseeing the client’s first 401(k) contribution. This role will be customer centric, focused on problem-solving, and default to action.
Job Responsibilities
- Be the main point of contact for clients, responsible for helping them establish technical integrations with 100+ payroll providers.
- Develop an in-depth understanding of payroll provider systems and interrogate incoming payroll data for accuracy and completeness.
- Use problem-solving and decision-making skills to navigate technical issues which impact the flow of data between the client, PCS, and the payroll partner
- Accurately evaluate data discrepancies and work independently to make appropriate adjustments, with the understanding that they impact our clients and millions of dollars in assets under management.
- Assist in drafting procedures detailing the flow of payroll-related information, while demonstrating an understanding of SEC, DOL, and IRS regulations that impact our business.
- Investigate technology issues, identify root causes, and work with various departments to develop and implement solutions.
- Independently guide clients through data analysis and assist with their data transmission efforts.
- Communicate professionally to both internal and external clients while focusing on needs-driven solutions.
- Provide ongoing support for integration issues.
- Identify areas for process improvement and assist in leading projects which may broadly impact our business.
Requirements
- 3+ years in a role that demonstrates troubleshooting and problem-solving skills
- At least 1 year of customer service experience and strong verbal and written communication skills
- Experience with SFTP implementation a strong plus
- A strong work ethic and proven ability to work independently and manage a project plan
- A passion for process improvement and a demonstrated ability to lead change effectively
- Experience working with retirement plans or payroll providers, and a general understanding of the laws and regulations which govern the industry
- A desire for learning new programs, systems, and expanding your knowledge about the retirement industry and our product
- A strong focus on quality
- Ability to easily adapt to various client systems and user interfaces and troubleshoot software issues as they arise
Remote Work Information
For all virtual remote positions, in order to ensure employees can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 50 MBps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider.
Please ensure that you are able to meet these expectations before applying.
Compensation Information
The average salary for this position is expected to be between $45,000 and $75,000/year however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. We do not anticipate candidates to be paid at the top of the range however, from time to time, it may occur on a case-by-case basis. Other rewards and benefits may include: 401(k) match, medical, dental, vision, life insurance, short and long term disability, paid-time off, etc.
For more information, please visit pcsretirement.com/careers
Additional Information
As an employer, PCS believes our success depends on diversity, inclusion, and mutual respect among our team members. We want to look like our customers, and we recruit, develop, and retain the most hardworking people from a diverse candidate pool. We are committed to making all employment decisions based on business need, merit, capability, and equality of opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
