NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.
Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike.
Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.
Job Summary:
The Client Services Manager will act as a liaison between NationsBenefits and its clients. It is the Client Services Manager’s responsibility to ensure ongoing client satisfaction and assisting with general operations. Day to day operations require managing client deliverables and expectations, assisting with client implementations, and other activities as business needs arise. This person works to resolve problems and ensure that products are delivered timely and as expected. The role also includes management of other team members in completion of tasks and resolution of issues.
This position may require limited travel. As the lead engagement partner, the Client Services Manager is the ultimate owner of the client relationship and is charged with ensuring deliverables are on spec and on time. Also will provide interdepartmental training and leading by influence across departments. The Client Services Manager will take point in emergency client situations.
Key Responsibilities:
- Marketing activities related to current client deliverables
- Reporting key updates to top executives in the organization
- Leading key internal analysis projects
- Hosting internal and client conference calls
- Hosting quarterly or annual business reviews
- Researching competitors and client businesses
- Benchmarking statistics against internal and external standards
- Attending conferences and on-site meetings
- Coordinating between various departments in order to meet deliverable deadlines
Qualifications:
- Bachelor’s Degree in Business Administration, Marketing, or related Health field, preferred
- 3-5 years’ experience in account management or other Client Services role, business to business preferred
- Project management, certification a plus
- Expert Microsoft Excel/PowerPoint/Word
- Expert Written and Oral Communication Skills
- Advanced Public speaking & Presentation Skills
- Attention to detail
- Ability to deescalate tense situations
- Creative thinking, problem solving
- Solution orientation
- Soft selling and upselling
- Ability to persuade and influence
- Listening skills
We offer a competitive salary, comprehensive benefits package, and a dynamic work environment. If you have the qualifications and a passion for creating solutions, driving innovation and focusing on customer delight and success as your end goal, we invite you to apply for this exciting opportunity today at NationsBenefits.com
NationsBenefits is an Equal Opportunity Employer
