Description
Deadline Date:
Thursday 20 June 2024
Requirement:
CSU Brussels Technican (Service Desk)
Location:
Mons, BE
Full Time On-Site:
Yes
Time On-Site: 100%Total Scope of the request (hours): 418Required Start Date: 1 August 2024End Contract Date: 31 December 2024
Required Security Clearance:
NATO SECRET
Duties and Role:
- First Contact Resolution (1st line resolution)
- Troubleshoot and resolve software and hardware issues in a broad range of IT products and services including (but not limited to): Laptops and desktops: VPN connectivity, Microsoft products, Business Applications; Mobile devices (phones & tables): MDM platforms, work environment applications, enrolment and configuration of devices; User Access Management
- Management of Service Management tickets: Incident Management; Service Request Management
- Coordinates and conducts work to meet quality targets
- Able to work with limited supervision
- Perform other duties as may be required
Requirements
Skill, Knowledge & Experience:
- The candidate must have a currently active NATO SECRET security clearance
- Mandatory previous IT Service Desk experience (1st level support)
- Mandatory previous experience in NATO environments, preferably in NATO HQ Brussels
- Higher vocational training in a relevant discipline with 2 years post-related experience or a secondary educational qualification with 4 years post-related experience
- Extensive knowledge of Microsoft applications and OS
- Extensive knowledge of Service Desk ticketing tools (BMC Remedy)
- Extensive knowledge of VPN software and VPN troubleshooting
- Minimal Mobile Device Management (MDM) knowledge required
- Language Skills – NATO HQ official languages are English and French. Required is: A thorough knowledge of one of the two NATO HQ official languages, both written and spoken; A good working knowledge (spoken) of the other NATO official language
Life at EMW, Inc.
EMW, Incorporated, a Northern Virginia USA-based company since 1995, provides excellence in Systems Integration and Technical Services in the fields of Information Technology, Networks and Telecommunications to Commercial, Government, and International organizations worldwide using a Customer-First attitude. EMW's vision is to deliver value added and technologically advanced products and services fulfilling all of its customers needs. EMW's value added offerings in expert systems and integration of information and communications technologies include the following core competencies: Advanced voice, data, and video convergence solutions Network security solutions and services Transmission media design, planning, deployment, and maintenance Operations and maintenance support services and solutions for WAN/LAN, desktop, file/server environments Logistics business processes and asset management products and services Software development and customization services EMW, Inc. is a US Small Business Administration (SBA) Certified program participant and maintains a US Government Services Administration (GSA) Schedule contract, number GS-35F-4931H as well as a NATO Basic Ordering Agreement (BOA), number 9858 with the NATO C3 Agency, encompassing all of its products and services offerings. EMW has offices in Herndon, Virginia, USA; Mechelen, Belgium; Beijing, China; Johannesburg, South Africa; and Dubai, United Arab Emirates. For additional information, please contact: Kamal Raychaudhuri EMW, Incorporated 13873 Park Center Road Suite 225 Herndon, VA USA 20171
Thrive Here & What We Value- Prior experience in an international environment comprising both military and civilian elements- Knowledge of post related applications like Desktop Alert, Jira Software, Adobe Creative Cloud Products- Experience with data modelling of complex systems- Desirable: Experience in NCIA processes and procedures.- A thorough knowledge of one of the two NATO HQ official languages, both written and spoken;- A good working knowledge (spoken) of the other NATO official language- On-site work required- 100% time on site- Full-time position- Familiarity with state-of-the-art technologies relevant to software engineering- Familiarity with cloud computing, SaaS, knowledge of Microsoft Azure</s>
