Company Description
We're a tech company that was first on the ground in the fight against Ubiquitous Technical Surveillance. We help our government and enterprise customers solve a big problem they sometimes don't even know they have. To become leaders in this space, we've relied heavily on curiosity, creativity, and flexibility. We iterate until we get things right and innovate to get there faster.But enough about us. What's in it for you?We work hard and do fun things.Apart from a constantly growing list of fascinating challenges to solve, Ridgeline offers a solid work-life balance, flexible remote work options, and a culture that values teamwork over competition.
At Ridgeline, you will work with the most talented software developers, systems engineers, and subject matter experts to change how big enterprises and the U.S. Government manage their digital signatures.
Job Description
Why would you want to work at Ridgeline?
We’ll treat you like an adult and give you a voice. We want you to build this company with us. We’re figuring it out together and creating something special. We want you to speak up and help make this the kind of company you want to work for. We like it here and we like each other.The company culture is grounded in fun banter with co-workers, learning new things, working on exciting projects, and being intellectually stimulated. We are well-resourced and will ensure you have what you need to do your job well.
You will get the necessary technology and training – we’re a learning organization.
You must know that:
- This position is contingent on position availbility
- This is an ON-SITE position; you will periodically rotate between our Networks Operations Center and customer sites.
- This position has varied shift schedules that may include day or evening hours
- Travel will be required approximately 25% of the time
What you will do:
- Monitor, alert, and report on system and infrastructure health
- Perform troubleshooting steps to triage, investigate and mitigate system issues
- Escalate events based on established operational policies
- Perform vulnerability management by patching servers and infrastructure
- Monitor, maintain, and update system and server configuration per defined organizational standards
- Diagnose and repair faulty system and server hardware
- Provide customer support and appropriately respond to customer needs
Qualifications
Must-haves:
- Active security clearance
- Excellent communication, critical thinking, and problem-solving skills
- Experience with customer service and operating in a "help desk" environment
Nice-to-haves:
- Experience using Linux (RHEL, CentOS, Ubuntu)
- Experience managing Microsoft server infrastructure
- Familiarity with network infrastructure monitoring systems
- Experience working with virtualization (VMware, Proxmox, KVM)
- Knowledge of networking - including switching, routing, firewalls, and VPNs
- Experience working in a secure environment
- Familiarity with Android OS and mobile device management
Additional Information
Here are some Perks of being a Ridgeliner!
- Flexible PTO + holidays
- Generous 401k match benefit up to 10%, with an automatic 3% safe harbor contribution and additional matching based on employee contributions.
- Medical (HSA & PPO Plans Available), dental, vision, disability, and life insurance
- Employer Contribution to Health Savings Account (HSA)
- Learning & Development opportunities
- Professional coaching services
- Get the technology you want to do your job
- We have free daily snacks & drinks
Physical Requirements:
- Must be able to remain in a stationary position 50% of the time. The person in this position needs to occasionally move about inside the office
- Constantly work with computers and other information technology equipment
Ridgeline is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran status, or any other characteristic protected by law. We are proud to be an equal opportunity workplace.If you require a reasonable accommodation to apply for a position with Ridgeline International through its online applicant system, please contact Ridgeline's Talent Management Department at (703) 544-2424 or contact us through e-mail at [email protected]
