Harbor is a trusted guide and expert partner of the world’s leading law firms. We help our clients get the most from their critical business applications and the data these applications hold. We also have long-standing partnerships with Thomson Reuters Elite, Intapp and iManage. We work alongside them to develop products and implement systems that give our clients the maximum value, opportunity, and advantage. Our sole focus is on the legal sector and the specific technologies that law firms depend on. We also provide Managed Services that enable our clients to continue to maximise the value in their business systems and data.
As a leading global consultancy, we deliver projects and services to the top 100 law firms both in the Australia and internationally. We have operations in the UK, US, Europe and Australia. We are experiencing rapid growth so are looking for new talent in several areas of our business. This is an ideal job if you’re keen to develop your consulting and business analysis skills and further progress in your career. Enthusiasm, interest, and drive are as important to us as any relevant experience you have.
We’ll give you full training and the opportunity to work in a stimulating and supportive working environment. The role will be based in Melbourne and initially will work remotely or from a shared office as required. There is an expectation that as the business grows and we setup a Melbourne office they would be in the office at least 3 days a week and assist in running this office/setting an example.
Your role:
As a Senior Consultant, you will build strong customer relationships with key individuals and teams across Harbor, our partners and our clients. You will meet with various clients to understand their requirements, identify and understand a problem or issue and provide appropriate feedback and resolutions. Additionally, you will be required to support client systems as required. As this is a senior role in a growing region, you may be required to take on leadership responsibilities from time to time.
Your key responsibilities will include:
- Respond to issues raised by Harbor’s key clients as part of our Managed Service operation;
- Conduct scoping of projects;
- Undertake short or long-term projects to address a variety of issues and business requirements;
- Identify, assess and manage risks to ensure the success of a project;
- Have effective control, leadership and responsibility for the defined scope of the projects assigned;
- Develop and lead the process for dealing with rapid/major change;
- Ensure the communication channels and processes are in place to notify the relevant people so that plans can be amended and the necessary action taken to rectify issues;
- Provides thought leadership on appropriateness of tools and process to project goals;
- Modify personal approach and style to reflect changing circumstance;
- Plans and manages project activity to maximise commercial return, ensuring a focus on minimising lost and non-billable time.
Is this you?:
Rather than a definite Harbor ‘type’, we’re looking for someone who is a winning blend of all the talents. So, we’re never overly prescriptive in what we ask for. While it would be great if you had already worked in or alongside a law firm’s risk and compliance or business systems teams working as a business analyst, we’re really looking for a good mix of aptitude and attitude. For this role, that means recent project experience and hands on systems experience across business software and IT systems allied with problem-solving skills and a logical approach to challenges together with determination and an eagerness to learn.
Essential Criteria:
- Knowledge of the legal industry with proven experience in a consulting/business analysis role working in or for law firms;
- Knowledge of business software and IT systems;
- Excellent organisational skills and analytical skills with an attention to detail;
- A good listener with the ability to communicate effectively with people of diverse disciplines and to all levels with a client’s organisation;
- Manages their own time effectively to maximise utilisation and to balance demands from multiple projects;
- A commercial thinker with the ability to generate work for themselves but also for Harbor at large;
- Ability to work proactively, without close supervision;
- A natural team player willing to assist and share knowledge with other team members;
- Excellent English language verbal and written communication skills;
- Flexibility to switch between projects according to business priorities.
Additional Information:
We offer career opportunities and attractive packages (competitive salaries, benefits and incentives). We have a strong professional culture in which we value the hard work required to achieve high levels of client satisfaction. In short, we encourage ambition and reward success.
About Us:
Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 800+ strategists, technologists, and specialists navigate alongside our clients – leading law firms, corporations, and their law departments – to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem.Harbor is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.
