Want to help us, help others? We’re hiring!
GoFundMe is a global community of over 150 million people who come together every day with the common purpose of helping one another. Our mission is to help people help each other through our best in class technology. In 2022, GoFundMe joined together with Classy, a leading nonprofit fundraising software company that enables nonprofits to connect supporters with the causes they care about. Together, we have empowered people and organizations to raise more than $30 billion since 2010. Our vision is to become the most helpful place in the world.Join us! The GoFundMe team is searching for an independent contractor in Warsaw to work on assignments as a Trust & Safety Analyst I (Contract).
In this dynamic role, you will be required to operate at an impeccable level of consistency while mastering new techniques and technologies to ensure GoFundMe remains a safe place to give online. You will need to work independently and manage your schedule so you can adhere to internal SLAs and respond to customers in a timely and effective manner.Trust & Safety is an integral part of GoFundMe's business. It drives growth, builds and nurtures our brand, and ensures that we always do the right thing by our customers. The Risk, Compliance, and Trust & Safety team is at the front line of GoFundMe’s efforts to protect donors, fundraiser organizers, beneficiaries, and our company from financial crimes and abuse.
As a member of the Trust & Safety team, you will be responsible for providing high-quality email support to ensure the authenticity of fundraisers, campaign organizers, and beneficiaries. You will also be required to recognize and action accounts as well as escalate relevant fundraisers to senior team members to perform a more in-depth analysis of accounts.
The Job…
- Providing high-quality email and occasional phone support to customers and other stakeholders to ensure fundraiser authenticity and safe delivery of funds for beneficiaries.
- Conducting customer due diligence reviews on individuals to support escalation pathways to the Compliance team for enhanced due diligence reviews focusing on sanctions and watchlist screening, Politically Exposed Person(s), Counter-Terrorism Financing, and financial crimes
- Evaluating fundraiser and account attributes for unusual activity and escalating identified risks for final determination and/or next steps.
- Conducting due diligence on organizations, including but not limited to identity verification and watchlist management, to ensure entities comply with our Terms of Service and applicable laws and regulations.
- Collecting and analyzing information on organization’s governance, operations, and financial performance.
- In times of global crisis, supporting the Trust & Safety team to set up crisis monitoring protocols and proactively assisting affected customers and other stakeholders as needed.
- Working cross-functionally with Compliance, Risk, Legal, Customer Operations, payment processor risk teams, and others to ensure fundraisers on GoFundMe are legitimate and donations are delivered to the correct parties.
- Fielding questions connected to customer due diligence from the Go To Market, Communications, and Public Affairs teams.
- Developing a deep understanding of trust and safety-related issues experienced on the platform.
You…
- 0-2 years of related work experience working in trust & safety, payments compliance and/or risk management operations
- C1 fluency or higher in English required
- B2 fluency or higher in German required; C1 fluency or higher strongly preferred
- Exemplify company core values and embody team culture
- Excel in individual metrics to adhere to Service Level Agreements and maintain strong quality standards while contributing to improving the team’s operational performance
- Fast learner with initiative and follow through without sacrificing quality
- Ability to work with ambiguity, thrive in a dynamic environment with shifting priorities and quickly adapt to process and policy changes
Why you’ll love it here...
- Market competitive pay, based on project scope, experience and other factors
- Your work has a real purpose and will help change lives on a global scale
- You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together
- We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose
- We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!
GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com.
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