Implementation Senior Manager
Bring new systems to life. Billhighway puts powerful solutions in the hands of hundreds of thousands of users of through our AMS, Impexium and Chapter Performance solution, Billhighway. Our vision is to provide powerful solutions that help our non-profit clients improve the world. The Professional Services teams play a pivotal role in successful deployment of our SaaS products and related technical services to begin our client journey with client-focused, results-driven, outcome-based professional services excellence.
Why people love working here:
- Focus on personal and career development
- Competitive salary, benefits, and other forms of compensation
- Fresh approaches to using familiar skill sets and areas of expertise
- Caring, capable leaders
- Thriving culture powered by hybrid and remote team members
- Our vision: Provide powerful solutions that help our non-profit clients improve the world.
- Our core values: Initiative, Collaboration, Reliability and Stewardship
This role: A day and week in the life…
- Execute on-time delivery of large scale and strategic client implementations while leading your team to successfully manage all stages of the implementation cycle, including process review, data migration, configuration, testing, integrations, and deployment for our SaaS solutions for Association clients.
- Enable, train, retain and support a world-class team with mentoring and coaching to meet organizational utilization and profitability objectives while driving client-focused best practices and outcome-based professional services engagements.
- Partner with leaders cross-functional teams to provide visibility into progress, risks, budgets, and metrics including acting on course corrections, offering innovative solutions, and creating repeatable efficiencies.
This role: You will be successful in this role if you…
- Have successfully led a team of Project Managers in SaaS software implementation to meet revenue, profitability, and utilization objectives. PMP Certification or equivalent is strongly desired.
- Exhibit a strong EQ and positive executive presence, having worked with C-level decision makers to align with their organizational priorities and manage client escalations, if needed.
- Demonstrate a continuous improvement and growth-mindset approach to driving process improvement, efficiency, quality, and positive client experience in a growing organization.
- Have a BA/BS degree a minimum of 8 years’ experience in a SaaS implementation environment with 3+ years of demonstrated leadership experience working with AMS, ERP, CRM, or similar systems engagements.
- Willing to travel as required, up to 10% to support client implementations and/or team member engagement.
Eligible candidates reside in one of these states: DC, FL, ID, IL, IN, MD, MI, MN, NC, NH, NJ, OH, PA, SC, TN, TX, VA, WV.
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