Help empower our global customers to connect to culture through their passions.
Why you'll love this role
Playing on the global Dream Team. Our Operations and Supply Chain team span the world in our Verification Centers in the United States, Canada, the United Kingdom, the Netherlands, Hong Kong - China, Japan, South Korea, and Australia. This distributed team delivers on our brand promise of trusted verified and high-quality merchandise across many growing product categories for our valued customers. In addition to delivering these customer experiences, our Team Members embody and represent the current culture.
Our support teams are building an elite tech-driven supply chain across the fields of Forecasting, Planning, Network Modeling, Transportation, Operational Excellence in Environmental Health & Safety, Sustainability, Quality, Continuous Improvement, Analytics, Industrial Engineering, Automation, Robotics, and operations. We seek to shape the future of commerce with our tech-driven supply chain. We are driving innovation and customer-centric supply chain solutions for our dynamic business model. If you want to help shape the future of commerce, come join us at StockX.
What you'll do
The Senior Operations Manager is the leader of the Verification Center and a key member of the leadership team responsible for overseeing all aspects of the operation including; order fulfillment, labor management, quality assurance, inventory accuracy, and materials procurement. The Senior Operations Manager will work cross-functionally with the business teams as they develop short- and long-term growth strategies.
- Establish team member responsibilities to meet the daily business demands and productivity targets.
- Leading and developing a team.
- Ensure accurate and on-time fulfillment and shipment of all customer orders.
- Supervise and train the operations team to optimise quality and productivity for a high growth environment.
- Proactively identify and lead process improvement initiatives.
- Mentor, train, and develop teammates for career progression, performance improvement, and recognition purposes.
- Manage raw materials procurement and inventory levels.
- Support digital asset management for the online product catalog.
- Develop, implement and maintain standard operating procedures.
- Provide reporting on daily, weekly and monthly key performance metrics.
- Maintain accurate inventory through proper inventory management and cycle count procedures.
- Establish and manage an operations budget.
- Deliver balanced scorecard.
- Work cross-functionally with all departments to identify, develop and execute process improvements.
About you
- Minimum of 7 years of supply chain management, operations or a related field; minimum 3 years of leadership experience required
- Minimum of 2 years of relevant experience in quality control, inventory management, or a related field
- Bachelor's Degree a plus
- Proven management experience running high volume pick and pack warehouse, manufacturing, production or distribution environment
- Demonstrated experience with effectively delegating and managing time.
- Demonstrated experience with setting and communicating clear expectations and measuring performance results. Experience holding people accountable for achieving goals within expected timelines.
- Project Management Skills – ability to follow project plans and meet key milestones on time, handling multiple projects at one time
- Lean / Six Sigma certifications a plus
Nice to have skills
- 7 years of experience managing high volume Pick / Pack fulfillment center with a large employee base
- Project management experience in high growth environments
- Experience with inventory management or supply chain
Working conditions
- The Verification Center is a warehouse environment with working conditions found in a typical warehouse setting. Closed toed and closed heel shoes are required. Team members in this environment will be required to stand, walk, bend, stoop, turn, and pivot more than 75% of the time.
- May push, pull, and lift up to 50 pounds (or 23kg); on occasion a team-lift of up to 100 pounds (or 45kg) and may be required to bend, twist, kneel and squat regularly.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.Pursuant to the various pay transparency laws/acts, the base salary range is $110,000 to $130,000 plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses.
Compensation is dependent on geography and may vary.
About Us
StockX is proud to be a Detroit-based technology leader focused on the large and growing online market for sneakers, apparel, accessories, electronics, collectibles, trading cards, and more. StockX's powerful platform connects buyers and sellers of high-demand consumer goods from around the world using dynamic pricing mechanics. This approach affords access and market visibility powered by real-time data that empowers buyers and sellers to determine and transact based on market value. The StockX platform features hundreds of brands across verticals including Jordan Brand, adidas, Nike, Supreme, BAPE, Off-White, Louis Vuitton, Gucci; collectibles from artists including KAWS and Takashi Murakami; and electronics from industry-leading manufacturers Sony, Microsoft, Nvidia, and Apple. Launched in 2016, StockX employs more than 1,000 people across offices and verification centers around the world.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
StockX reserves the right to amend this job description at any time.
