Get in on the ground floor of our fast growing and ambitious startup founded by proven entrepreneurs. Logik.io was founded in 2021 by Christopher Shutts (CEO of Logik.io) and Godard Abel (Executive Chairman) who together co-founded BigMachines in the early 2000s, a company that defined the CPQ space, and was acquired by Oracle in 2013. Godard also went on to build another CPQ pioneer, Steelbrick, which he successfully sold to Salesforce in 2016 for $360M. In addition to his chairman role at Logik.io, Godard is currently also the CEO and Executive Chairman of G2.
Logik.io provides what we call a “Commerce Logic Engine”- a solution enabling businesses to sell their products and services more effectively through direct sales teams and digital commerce channels with more guided, flexible, and interactive selling experiences. We do this by providing a dedicated engine to govern the logic, rules, and recommendations that direct how products can and should be configured and sold, helping businesses drop the manual and custom-built solutions they normally use to augment their quoting and eCommerce tools. About the RoleAt Logik.io, we build extraordinary software because we know our customers’ needs better than anyone else.
This role is the epicenter of that passion-for-the-customer. Reporting to the Director of Product Management, this position delivers in essential customer-facing roles: support, customer success, consulting.. You will help our customers achieve maximum value with our product. Working within the Product organization, your experiences will help shape our category-defining software. If you want to make an impact every day, deliver customer-focused products, and discover your passion in software, this rotational role will give you an opportunity to excel.
Key Responsibilities
- Know the Logik.io product inside and out: this is your foundation.
- Respond to customer questions in a timely, accurate, and empathetic manner. Use your technical skill and curiosity to identify efficient solutions for all stakeholders.
- Evangelize the product in every interaction.
- Document for better collaboration: commit to helping us build and maintain easily-digestible resources for internal and customer audiences.
- Convert customer-facing experiences into metrics-based feedback for CSAT/NPS profiles, product roadmap.
- Mentor junior resources as the team expands over the next 12 months.
About You
- 5-7 years of experience working on cloud native applications in a customer facing or support role.
- 5-7 years of experience in growing trusted relationships with customers via short and targeted interactions.
- 5-7 years of hands-on experience with Salesforce.
- 5-7 years of experience with code or a scripting language. Able to review error logs as part of logical deduction/triage.
- Good understanding of JavaScript/UI framework/libraries
- Working knowledge of backend server APIs
- Comfortable writing API integrations and working with a variety of technologies in a dynamic customer environment
- Experience building and maintaining complex integrations
- Proficient with diagnostic tools, log analysis, and issue tracking systems.
- Strong attention to detail with the ability to be proactive, solve problems, think ahead, and multi-task daily
- A great communicator and collaborator
- Data-oriented problem solver
- Ability to work in a fast-paced environment and retain professionalism and accuracy
- Creative and scrappy- willing to think outside the box to achieve goals and get stuff done
- Goal oriented- motivated by reaching objectives and helping the company grow
- Strategic thinker, tactical doer- someone who can think big, but leads and learns through hands-on doing first
- A technical background with a Bachelor's degree in computer science, engineering, mathematics, or physics.
- A strong work ethic and ‘can do’ attitude: motivated, flexible nature, team-player spirit, ability to maintain composure at all times
₹15,00,000 - ₹28,00,000 a yearApply for this job
