Landlord Engagement Coordinator

 Minimum Required Experience:  

• Experience in housing navigation, property management, case management, care coordination, discharge planning, and/or experience working with elderly or disabled populations.

Job Knowledge and Comprehension 

• Primary Job Role

Essential Job Duties 

• Primary Job Duty: 

• Actively recruit new landlords to increase network of landlord partners.
• Foster relationships with existing landlords, including responding to concerns, provide communication around move-outs, and providing mediation support as needed  
• Ensure units meet regulatory requirements through performing Housing Quality Standards (HQS) or equivalent inspections, rent reasonableness, and Fair Market Rent (FMR) calculations.
• Assist clients in navigating the housing search and lease up process.  
• Work closely with clients, case managers, navigators, and landlords to coordinate move-ins.  
• Facilitate move-outs, lease renewals, relocations and changes in ownership as needed.
• Create and maintain list of units available through Landlord partners.     
• Provide guidance to clients so they understand their lease agreements, their rights, and lease obligations.  
• Maintain appropriate documentation in both HMIS and ECO, ensuring housing status and progress made towards housing outcomes are communicated clearly. 
• Coordinate services daily with HRS staff, outreach programs, homeless shelters, domestic violence shelters, CAM intake staff, and CAM Lead Agency staff.
• Attend community meetings pertaining to service coordination, i.e. PSH Case Consult meetings.
• Work closely with people experiencing homelessness to help them obtain housing.  
• Attend all lease signings with assigned clients.
• Review and explain the lease agreement and the program guidelines with all incoming clients. Upload a copy of the lease, Rental Unit Information Form, Housing Quality Standards Inspection, and house rules into ECO.
• Assist clients who have been pulled from the Housing Choice Voucher waitlist with the lease up process.
• Document services within 24 hours for non-face to face services; 48 hours for face-to-face services.
• Attain and maintain a comprehensive understanding of government regulations concerning the HUD definition of homeless and chronically homeless, and how they apply to federal, state, and local homeless services programs.     
• Understand and practice the Housing First model in all interventions. 
• Maintain relationships with all community partners.  
• Develop and maintain relationships with external organizations and entities in the interest of coordinating services for NSO clients.  
• Participate in required initial and ongoing training as directed by HRS specific guidelines and NSO requirements. 

• Completes progress notes in two electronic record keeping systems (HMIS & ECO) according to agency policy.
• Uploads all required housing documents into HMIS & ECO.
• Maintains copies of all housing related documents within the client’s record.
• Completes and makes corrections to reports within time frames requested by supervisor.

• Receives introductions and assignments, provides weekly caseload reports and makes recommendations to the professional team.
• Follows through with assigned tasks.
• Participates in supervisory meetings and team meetings. 

• Develops and maintains a working knowledge and relationship with providers of resources for clients.  

• Includes all other duties as assigned by the supervisor.

Administration

• Complies with and adheres to department and NSO policies and procedures.  
• Adheres to established quality and performance improvement standards.  
• Works effectively with others to accomplish goals/resolve problems.  
• Organizes work well and uses time effectively.
• Maintains consistent work attendance.  
• Does not disrupt operations by being habitually tardy or absent; works as scheduled.

Professional Skills

• Professionally represents NSO and promotes NSO mission and vision statements.  
• Promotes a harmonious work environment.
• Demonstrates expertise in his/her functional area, leveraging unique core of knowledge and skills to achieve results.
• Ensures client satisfaction through process of monitoring, improving, and delivering excellence in program services.
• Is open to new approaches and takes steps to increase knowledge, skills, and abilities, both from within and outside NSO.
• Models the Pillars and guiding principles of NSO.
• Complies with contractual and regulatory requirements, as needed.  
• Fosters commitment, team spirit, pride, and trust.  
• Possesses good work ethic, drive, energy, and persistence to achieve goals. Takes accountability for job responsibilities. 
• Able to anticipate and bring about change when needed.
• Performs other duties as assigned. 

Working Conditions and Necessary Capabilities 

• Works in an office setting and within the community; uses a computer, telephone and other office equipment as needed, to perform duties. 
• Employee work location will have a collaborative office-style setting, in addition to working in the community (i.e., homeless shelter, service setting, etc.)
• The noise level in the work environment is variable, due to frequent contact with clients.
• Bends, stoops, and reaches to file, search for and retrieve documents, cleaning supplies or other items.
• Manual dexterity and regular fine-finger and hand/wrist motions are required for operating a keyboard, writing, and filing.
• Seeing/vision, talking/speaking and listening/hearing are continuously required.
• Frequently required to sit, walk, and stand.
• May lift up to 25 lbs while assisting with client move-ins.
• May have exposure to cleaning chemicals as needed
• May have potential exposure to airborne infectious agents, blood and/or bodily fluids during medical emergencies.