TIER 1 CUSTOMER SERVICE REPRESENTATIVE - DSO
Pearl Interactive Network
SHARE WITH YOUR FRIENDS!#WeAreHiring InspiriTec is looking for experienced Customer Service Reps to work on-site to support inbound calls in our Philadelphia office. Rate: $17.02 per hour + $4.57 towards Health & Wellness benefits. VETERAN, MILITARY SPOUSE, AND PEOPLE WITH DISABILITIES FRIENDLY EMPLOYER! #hiring#CSR#callcenterjobs#veterans#military#disabledveteran#milspouse#veteransupportRemember to like and follow InspiriTec to stay connected.Job Responsibilities:Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.Job Duties:·Determines requirements by working with customers.·Answers inquiries by clarifying desired information; researching, locating, and providing information.·Research and process Military Service Member inquiries and complaints received made via telephone or Fax Server. ·Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.·Operates a PC and multiple mainframe databases to research information for interpretation and explanation to the Military Service Member or family.·Must be able to research, identify and explain problems and resolutions in a minimum amount of time.Other task performed as required.Skills and Qualifications:Customer Service, Data Entry Skills, Focus/Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking, Good Computer Skills, Knowledge of Databases and Search EnginesEducation:High School DiplomaRAPIDS Certified (Certification occurs as part of the on-board training)Security Requirements:Public Trust/NA CLC (InspiriTec will assist/cover costs, but job offer is contingent upon obtaining clearance)EOE/disability/vets
17.02 To 17.02 (USD) Hourly
