Internal Job Title:
Key Partner Consultant (Account Support)
Location:
US - GA - Atlanta (hybrid)
Position Overview:
The Key Partner Consultant (Account Support) will be the liaison between external clients and internal teams for the defined account. The Account Specialist will serve as subject matter expert and liaison between the Client and the internal teams, providing end-to-end support from strategy to daily actions for the program. The role will coordinate, communicate & collaborate with internal and external teams, implement change, and maintain and resolve any escalated issues regarding assigned subject matter.
Account Specialist focuses on medium to long-term planning and face-to-face execution of a variety of products, services, and/or solutions across multiple lines of business, including:
- Executing medium to long-range plans and preparing strategies to protect, grow, and diversify the relationship with the Client.
- Identifying and managing interactions with Clients to identify opportunities.
- Resolving problems and ensuring customers receive high-quality customer service.
Job Responsibilites:
- Provide exceptional service and daily support to designated clients on programs, products, services, and initiatives.
- Manage responses to program-related and process inquiries from clients, dealers, consumers, and other internal departments.
- Developing solid relationships with customers, connecting with key business stakeholders
- Providing any communications needed to keep the Clients informed on a regular basis.
- Operating as the lead point of contact for all matters specific to your function
- Fosters strong relationships with internal colleagues (e.g. Account Management, Sales/Training, Legal) and client personnel.
- Ensure our solutions' timely and successful delivery according to Client needs and objectives.
- Constantly monitor and report all client-related projects, changes, issues, etc. in regard to the assigned area of focus.
- Build and maintain strong, long-lasting client relationships and speak with the client regarding these critical fields of the business.
- Performs other project and administrative duties as assigned.
Core Competencies Required:
Teamwork/Collaboration:
Support team members by establishing effective interpersonal relationships and cross-functional partnering.
Job Knowledge: – Demonstrates a good grasp of key job functions, relevant terminology, technical processes and standards.
Customer Experience:
Communicate effectively with customers, advocate for customer needs, and initiate resolutions.
Job Requirements:
- Bachelor’s degree in marketing, Advertising, Communications, Business or equivalent, Project Management, Training
- 3+ years of demonstrated experience, client services (including account/client management, and project management)
- Demonstrated experience in B2B and B2C partnerships.
- Demonstrated experience working across teams in complex matrix organizations.
- Strong project management skills are a requirement
- Experienced project management software required, Smartsheet preferred.
- Strong interpersonal skills
- Ability to analyze data using reporting tools (Power BI or Looker) preferred.
- Ability to influence and lead cross functional teams.
- Strong written and verbal communication skills
- Ability to work independently and handle complex projects in an exciting and fast-paced environment.
- Ability to work independently and handle complex projects in an exciting and fast-paced environment.
- Proficiency in MS Office (Word, Excel, PowerPoint)
- Must be authorized to work in the U.S
- Must be able to successfully pass a background check
Company Benefits:
- Medical, Dental, and Vision Insurance
- Flexible Spending Account
- Health Savings Account
- 401(k) Plan with Company Match
- Company-paid Short-Term and Long-Term Disability
- Company-paid Life Insurance
- Paid Holidays and Vacation
- Employee Referral Program
- Employee Assistance Program
- Wellness Programs
- Paid Community Service Opportunities
- Tuition Reimbursement
- Ongoing Training & Personal Development
- And More!
About Safe-Guard Products International:
Safe-Guard Products International is the leading provider of branded vehicle protection products in the finance and insurance space to the automotive, RV, marine and motorcycle/powersports industries. We are a proud partner to Original Equipment Manufacturers (OEMs), top retailers, and independent agents across the United States and Canada. In nearly thirty years, we have grown to power a client roster of over 50 leading protection brands and protect over 16 million consumers under Safe-Guard contracts.
Our success is driven by over 700 employees, who serve over 12,000 dealers and support contract holders across the U.S. and Canada.Safe-Guard continues to experience dynamic growth and has earned a stellar reputation from our clients, dealers, and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.
