About the Role
The Field Trainer is responsible for delivering targeted and comprehensive training. They educate associates on key drivers of the business and how those they impact the brand’s overall guest experience and sales.
A Day in the Life
- Adhering to European Wax Center’s training content and schedules to ensure consistency of training message.
- Adhering to European Wax Center’s safety policies and procedures to ensure a safe guest and associate experience.
- Evaluating capabilities of teams through observations and providing the appropriate level of feedback.
- Collaborate with center managers and franchisees to support in-center or virtual trainings, quality control of training and continued education for their teams.
- Help to develop peer trainers to ensure coaching is appropriately reinforced to sustain training effectiveness through actionable follow-up.
- Facilitating trainings that help reinforce learning content by developing participants' competencies and help associates meet specified performance expectations.
- Appropriately measure the impact of training based on agreed guidelines.
- Assisting associates with utilization of all resources and driving participation in network-wide initiatives, events, and programs. i.e sales contest, roll out of a new service.
- Partnering with our Franchise Business Consultants to identify opportunities for regional training.
- Partnering with our Learning and Development team to ensure training content/programs are current and effective.
- Staying fully informed on the business by weekly updates.
- Traveling up to 75% of the year (Travel will be within the state you live in, neighboring states, and at times other regions within the U.S and travel schedule is determined based off business needs).
What Sets You Apart
- Ability to represent EWC in a professional and consistent manner while upholding the EWC’s core values.
- Ability to effectively present information in a clear manner, demonstrate procedures and respond to questions.
- Highly developed interpersonal, verbal, and written communication skills, including outstanding facilitation skills.
- Must possess superior organizational skills, attention to detail and time management abilities.
- Ability to display strong knowledge of products, services and promotions offered company wide.
- Must possess a positive, solution-oriented, and customer-focused attitude.
- Ability to lead and manage training sessions.
- Dynamic, people person who is highly interested in educating others to master sales skills.
- Highly skilled at effective one-on-one and team coaching and influencing.
- Ability to work independently while maintaining consistent communication with corporate team members and work with various teams as needed.
- Agile thinker in different business environments.
- Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams).
- You must be able travel up to 75% of the year (via car or plane).
- You must be able to lift, push, pull, or carry up to 25lbs.
Education and Experience Required
- Licensed Esthetician or Cosmetologist
- Waxing experience
- 3-5 years customer service training experience
- 3-5 years retail training experience
*This job is not eligible for US visa sponsorship*
European Wax Center is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.This job description is a general description of essential job functions. It is not intended to describe all duties someone in this position may perform. All employees of EWC and operating subsidiaries are expected to perform tasks as assigned by supervisory/management personnel, regardless of job title or routine job duties.
