About the Role
The role of the Assistant Center Manager is to represent European Wax Center in a professional and consistent manner while upholding the company’s core values. The Assistant Center Manager is responsible for ensuring every guest has a memorable and inviting experience while delivering the company’s desired financial results. This includes but is not limited to; leading a team of Guest Service Associates and Wax Specialists, consistently modeling guest service behaviors, recruiting, development and retention of talent, loss prevention, expense control, training & coaching, and center cleanliness.A Day in the Life
- Guest Experience
- Ensures the center exceeds guest’s expectations by delivering an inviting and memorable guest experience with every guest that walks in the door.
- Creates guest intimacy with each transaction, building brand loyalty and creating a guest for life. Promotes sharing their experience with friends.
- Trains Associates to establish trust and builds guest confidence by becoming experts in package sales and products. Becomes our guest’s trusted advisor.
- Ensures that all guest transactions are handled in a friendly and efficient manner leaving a positive lasting impression.
- Actively engages and educates guest on the best hair removal options based on their needs.
- Sales Leadership
- Produces results. Manages productive center shifts to ensure center meets and exceeds sales goals. Lead Associates to do the same by embracing, practicing, and coaching all guest experience behaviors. Partners with Manager to take smart risks and seek creative value-added solutions to challenges.
- Takes ownership and accountability for creating a positive work environment that increases productivity and reduces turnover.
- Communicates business goals and priorities to maximize Associate performance, increase sales opportunities and profitability.
- Celebrates positive Associate performance and partners with Manager to identify performance opportunities for ongoing feedback and development.
- Maintains presence through effective floor sales leadership ensuring staff coverage in all areas of the center.
- Analyzes business reports and provides insight to Manager in order to leverage talent accordingly.
- Talent Management
- Routinely recruits and presents quality candidates who reflect the EWC brand and will deliver the desired results.
- Motivates and trains all Associates through brand programs in sales, guest service and product knowledge.
- Understands and communicates the company’s vision and core values to promote teamwork, and partner in building a team focused on driving the growth of the center.
- Coaches Associates to excel and build their skills using company assessment tools.
- Maintains an open center environment where Associates are free to express their concerns and feelings without the fear of retaliation or ill will.
- Motivates Associates to take action to achieve sales goals and drive positive results daily.
- Demonstrates professional written and verbal communication when engaging in all business transactions with guests, Associates and Corporate Office.
- Communicates effectively with the Manager, Associates and peers, including the cascade of information necessary to manage the business.
- Visual Management
- Coaches and directs Associates on the implementation of visual marketing guidelines and ensures compliance to the company standards.
- Implements all promotional and visual marketing moves as directed.
- Ensures center is neat, clean and organized, the lobby is filled to the correct capacity and that all products and marketing are represented as directed.
- Maintains all brand visual and cleanliness standards.
- Operational Management
- Ensures compliance to company standards per the Center Operations User Guide.
- Manages and adjusts schedules and daily tasks to meet business goals.
- Supports Manager in Loss Prevention company guidelines.
- Minimizes loss by following company Loss Prevention policies and offering excellent guest service.
- Ensures all areas of the Center, including storage room and desk are neat, clean, organized and operating to company standard.
- Follows all safety standards to ensure a safe work environment.
What Sets You Apart
- Understands the business and is able to utilize Key Performance Indicators to drive positive business performance.
- Places the guest first. Coaches associates to connect with our guests. Builds brand loyalty and establishes a loyal guest base through their behavior, product presentation and service.
- Is self-motivated and a go getter. Is accountable, punctual, organized, and reflects the Brand.
- Leads and inspires by example, regularly encourages fact-based solutions and celebrates the success of others.
Physical Demands
- Ability to climb, reach, bend and lift up to 30 pounds frequently and 50 pounds occasionally.
- Ability to operate a POS system.
- Ability to stand and work on the floor for extended periods of time - 80% or more of total shift.
- Ability to communicate effectively through written and verbal interactions.
Availability
- Open and Flexible – able to work opposite schedule of EWC Center Manager.
Education and Experience
- Minimum of 2 years of experience in a multi-service or specialty store environment.
- Minimum of 2 years of experience in a laser hair removal sales.
- Experience with leading teams preferred.
*This job is not eligible for US visa sponsorship*
European Wax Center is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.This job description is a general description of essential job functions. It is not intended to describe all duties someone in this position may perform. All employees of EWC and operating subsidiaries are expected to perform tasks as assigned by supervisory/management personnel, regardless of job title or routine job duties.
