Helpdesk II

P3S CorpSan Antonio, Texas, United StatesOnsite

Job Title: Help Desk

Clearance Required: TS Required; TS/SCI preferred.
Type of Work: FTE – Federal Contract
Location: San Antonio, TX – 100% onsite

Salary Range:

DOE in the market range

Job Summary: Seeking a Help Desk Technician to work 100% in-house. The HD will be responding to, assisting with, logging and or escalating customer technical issues by phone, email, and or remotely. This role is typically responsible for learning and mastering the back-end operations of the company’s hardware and software systems to educate and assist customers accordingly. The technician will document all feedback from the issues and relay it to the IT Team for new updates and other features.

Education

High School diploma or equivalent
Associate or bachelor's a plus
IT Certifications a plus

Qualifications

Min. 6 months + experience with customer support, call center, Help Desk, Service Now, SCIF and information technology industry.
Min.1+ years’ experience with an incident tracking system/help desk ticketing system
Federal Contractor and/or ex-military IT experience preferred.
Authorized to work in the US without sponsorship.
Current and Clean Driver’s License

Requirements & Knowledges:

Microsoft Windows Operating Systems
Service Now
Microsoft Office
Installing and troubleshooting Microsoft Office Suite
SCIF
DNS - create and Manage DNS Records
DHCP - troubleshoot & manage DHCP Role
RRAS - troubleshoot & manage VP Connections, User Creation, etc.
File Services - Troubleshoot and manage share and permissions.
Remote Desktop Services - Troubleshoot and manage remote desktop services.
Configuring & Supporting Devices & Device Drivers
Windows 7/8/10
Installing Windows
Isolating, Troubleshooting & Resolving operating system problems
Ability and desire to build additional technical skills.

Responsibilities

Receives and logs customer problem/request/issues and ensures proper documentation.
Performs initial level of problem identification and attempts to resolve using provided knowledge articles when appropriate.
Documenting all troubleshooting efforts in problem ticket and makes prompt notification to responsible party for resolution to minimize the amount of time taken to resolve customer issues.
Performs incident notification and escalation to ensure problems/request/issues are communicated effectively and receive proper management attention.
Performs follow up on all incidents with customer to ensure customer satisfaction.
Develops and maintains knowledge of the problem tracking software and database.
Experience supporting & troubleshooting hard and software.
Installing, configuring, and supporting
Other duties as assigned by supervisor/manager.

P3S is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.” 18 To 23 (USD) Hourly

Life at P3S Corp

P3S Corporation is an emerging leader in the Government Services industry with extensive experience in providing Information Technology, Financial Management, and Healthcare Management Services to the federal government. At P3S Corporation we feel it is our duty to support our government with dedication, determination, and a willingness to continually strive for growth and improvement. Our commitment to Performance, Productivity, and Powerful Solutions empowers us to exceed our worldwide customers expectations and assist them to meet their missions. As an 8(a), Woman-owned, and Small Disadvantaged Business, P3S Corporation also assists the government in meeting its socio-economic goals. Our commitment is simple: we always deliver what we promise because our customers are our number-one priority. That is why we provide only the highest-quality professionals for our clients and we provide our team members with world-class support, compensation, and benefits. We are committed to enhancing the quality of life for each and every one of our valued team members. Performance. Productivity. Powerful Solutions. We are P3S Corporation.

Thrive Here & What We Value1. Equal opportunity employer2. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.3. 401(k) matching and dental insurance provided.4. Focus on Customer Satisfaction5. Collaborative Environment6. Continuous Learning and Development7. Supportive Management8. No discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other basis prohibited by applicable law.9. Health, Dental, Vision, STD, LTD & Life, PTO, 11 Paid Federal Holidays, 401K, 401K Match, Referral Bonus.10. Collaborative work environment11. Opportunities for professional growth and development12. Flexible work schedule options13. Recognition for outstanding performance14. Passion for Cyber Security and Risk Management15. Experience in Cloud and analytics16. P3S Corporation is an equal opportunity employer that values diversity and inclusion.17. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.</s>