Job Title:
Cancellation Processor I
Location:
US-GA-Atlanta (Remote)
FLSA: Non-exempt This position provides support to dealerships and/or their representative. In executing the duties of the role, cancellation processors will ensure the dealerships, or their representatives will be reimbursing the unused portion of the contract cost. Cancellation processors will receive an average of 250 calls a week and is to provide great customer service and to ensure all callers are satisfied. To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required, but is not a complete list of all essential job functions.
Job Responsibilities:
- Process a minimum of 75 cancellations daily.
- Ability to multitask.
- Ensure documents are linked to the correct contracts.
- Return any documents that do not meet the cancellations requirements back to the dealership, agent, customer or finance company.
- Research all returned checks.
- Review all paperwork pertaining to the customer’s contract, including cancellation dates, repossession letters, payoff.
- Responding to emails daily
- Ability to adapt & adjust to new and current Cancellation changes.
- Other duties as assigned by upper management.
The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.
Job Requirements:
- High School Diploma or equivalent combination of education and experience required. College degree preferred.
- Minimum of three years’ experience in customer service, insurance claims, call center environment. Experience within Automotive Industry preferred.
- Must have strong computer skills and the ability to troubleshoot and service policy issues.
- Must be proficient in Windows and MS-Office Products.
- Strong analytical and problem-solving skills. Superior verbal/written skills and communications skills.
- Strong interpersonal skills essential, Ability to handle complex situations. Exercises sound judgment when interacting with customers.
- Must have knowledge of cancellation procedures and ability to process requests as required.
- Ability to handle customer/client conflicts with professionalism & satisfactory results.
- Must have the ability to work effectively within a team and independently to meet key Service Level standards.
- Good punctuation, spelling, mathematical, grammar and attention to detail a must.
- Strong knowledge & understanding of forms manager and ability to review terms & conditions on all contracts.
- Ability to comprehend form verbiage in utilizing accurate completion of a cancellation.
- Must be authorized to work in the U.S
- Must be able to successfully pass a background check.
Company Benefits:
- Medical, Dental, and Vision Insurance
- Flexible Spending Account
- Health Savings Account
- 401(k) Plan with Company Match
- Company-paid Short-Term and Long-Term Disability
- Company-paid Life Insurance
- Paid Holidays and Vacation
- Employee Referral Program
- Employee Assistance Program
- Wellness Programs
- Paid Community Service Opportunities
- Tuition Reimbursement
- Ongoing Training & Personal Development
About Safe-Guard Products International:
Safe-Guard Products International is the leading provider of branded vehicle protection products in the finance and insurance space to the automotive, RV, marine and motorcycle/powersports industries. We are a proud partner to Original Equipment Manufacturers (OEMs), top retailers, and independent agents across the United States and Canada. In nearly thirty years, we have grown to power a client roster of over 50 leading protection brands and protect over 16 million consumers under Safe-Guard contracts.
Our success is driven by over 700 employees, who serve over 12,000 dealers and support contract holders across the U.S. and Canada.Safe-Guard continues to experience dynamic growth and has earned a stellar reputation from our clients, dealers, and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.
