Why FlexSteel??
FlexSteel can be described as energetic and passionate and is felt daily throughout our company. Our employees thrive on excitement and contribute to a positive atmosphere by believing in our product and taking their role as a FlexSteel ambassador seriously. If you are a team player, self-starter and can put safety above all, this position is for you. As a Technical Service Engineer, you will be a part of a team that is essential to the success of FlexSteel. To see if you are a good fit for this position, please see below
SUMMARY
Provides technical advice to customers, regulatory agencies, distributors and sales personnel responding to product related questions, issues and problems. Provides sales personnel with technical data necessary for the demonstration of products. May make technical presentations at sales meetings and customer locations. Acts as a liaison between sales personnel, clients and technical staff.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The individual in this position must use initiative and judgment arranging job details to achieve predetermined objectives. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Educate prospective customers about the superior benefits of FlexSteel flexible steel pipe
- Offer market comparisons of competitors to demonstrate the advantage of choosing FlexSteel
- Provide intensive pre-sales technical consulting to Sales staff and prospective clients, participating in conference calls and possible site visits with account executives.
- Document all customer questions to ensure immediate follow-up on all outstanding issues.
- Consult with the account executive during the proposal process to ensure that all technical information and recommendations address customer requirements.
- Supporting Account Management, Marketing, and customers to ensure features are understood and how they might increase the value of new pipelines or rehabilitation applications.
- Ability to read, analyze, and interpret technical procedures, industry standards or governmental regulations.
- Prepare documents illustrating conformance of product to technical procedures, industry standards or governmental regulations.
- Provide timely and accurate feedback to the R&D teams relating to test requirements for product conformance to technical procedures, industry standards or governmental regulations.
- Active participation on industry standard committees
- Attend and support trade shows, fellowships, conferences, exhibits, and seminars as requested.
- Writes consistent, clear documentation that presents complex information simply and accurately
- Works with others to develop documentation and communications
- Produces and/or approves technical manuals, procedural manuals, process specifications, brochures, etc. (hard copy and electronic) that conforms to company procedures and/or industry standards
- Ability to manage multiple projects simultaneously
- High level of initiative
- Excellent communication and organizational skills
- Occasional travel to customers and suppliers
- Other duties as assigned by Technical Services Engineering Supervisor or his/her designee
SUPERVISORY RESPONSIBILITIES
This position may be responsible for directing or coordinating the work activities of others. The following positions report directly to this position:
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
- Highly computer literate in Microsoft, graphical, and online products
- Ability to operate within a multi-tasking dynamic team environment.
- Ability to effectively present information and communicate at all levels.
- Ability to work to tight deadlines.
EDUCATION and/or EXPERIENCE
- Bachelor’s Degree (B.S.) in Mechanical, Civil (Structural) or Petroleum Engineering, plus five to ten years related experience and/or training; or equivalent combination of education and experience.
- Registration as a Professional Engineer desirable.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is frequently required to stand, walk, and talk or hear. The employee is occasionally required to sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
- The employee may frequently lift and/or move up to 25 pounds and occasionally lift and/or move more than 50 pounds.
- Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Typical work environment may include any or all of the following:
- Typical office environment
- Activities that are outside and exposed to the elements (sun, wind, rain, etc.).
- Activities that involve high pressure equipment, moving machinery, excessive noise and working at elevations.
- Travel, up to 50%
Disclaimer:
FlexSteel Pipe Technologies is an Equal Employment Opportunity (EEO) employer and does not discriminate in any employer/employee relations based on race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, marital status, disability, veteran status, genetic information, or any other basis protected by applicable discrimination laws. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbents may, and probably will be asked to perform other duties as required. Each employee, regardless of classification, is required to maintain a safe, orderly, and clean workplace, using safety precautions, and observing safety rules at all times.
