Overview
The Housing Services Program Assistant provides administrative and representative payee support to the Housing Services team. This role is responsible to maintain accurate data, management payment systems, process representative payee budgets, and assist clients in the completion of complex paperwork processes. This position works under the general direction of the Housing Program Manager.Key Role Responsibilities
Collects, compiles and enters data into and from a variety of sources and submits timely reports
Corresponds clearly and efficiently with landlords, clients and agency staff regarding move-in process, lease agreements and rent payments for clients who are in multiple housing programs
Assists with the lease-up process to include obtaining and compiling relevant client paperwork, tracking housing inspections, following up with inspection outcomes and coordinating lease-signings
Completes documentation and coordinates with various funders in the administration of rental subsidy payments
Research and resolves rent payment and other housing-related issues.
Aid with the representative payee program including direct client assistance with budgeting, processing representative payee budgets, bank reconciliations, Quick Books data entry and check distribution.
Develops tracking systems that capture data on the agency’s housing portfolio and provides regular updates
Manages small projects that promote access to material resources, including, but not limited to food and household items
Maintains filing systems, typing up forms, letters, sorting and sending mail
Key Agency Responsibilities In addition to role responsibilities, every staff member has the following responsibilities as a part of their employment:
Models and reinforces the core values of dignity, authenticity, hope, justice, passion and balance
Actively participates in performance improvement and advocacy activities that support the mission
Protects clients’ personal health information by maintaining compliance with HIPAA and other relevant health care-related IT security regulations
Performs other duties on an as-needed basis
Knowledge, Experience and Skills Formal Education and TrainingAssociate Degree preferred; High School Diploma or GED requiredValid Driver’s license, access to a personal vehicle during work hours, and clean driving record Experience
Two years of experience in an office setting
Two years of experience with bookkeeping and accounting processes
Experience working with people who are experiencing homelessness or from low-income backgrounds
Proficiency with automated systems and willingness and ability to learn new software packages
Proficiency in Microsoft Excel
Skills
Willingness to adopt Harm Reduction and Housing First principles and apply them to work with clients
Demonstrates interpersonal skills necessary to engage clients and promote positive relationships with other community agencies and providers
Strong organizational skills
Ability to work independently, with initiative and handle multiple priorities and tasks
Strong customer service, with the ability to clearly communicate verbally and in writing
Demonstrates personal integrity and has ability to maintain confidentiality
Capacity to tolerate frequent interruptions and work as part of an interdisciplinary team
Approaches change with a positive, flexible, open-minded attitude
Health Care for
the Homeless is an equal opportunity employer and is committed to racial equity
and inclusion. We make a particular effort to recruit and promote Black,
Indigenous and People of Color (BIPOC) for open positions. BIPOC, LGBTQIA+
individuals, people with disabilities, and people with other marginalized
identities are encouraged to apply.This
is an essential onsite position primarily based at an agency location.
18.34 To 22 (USD) Hourly
