Information Management Analyst

• Aggregate, analyze and present data from multiple sources
• Data entry and data management
• Technical administration
• Support processing action tasks
• Quality control and monitoring 
• Develop reports, correspondence, and presentations
• Produce written products such as memoranda, presentations, and correspondence

Qualifications:

• Bachelor’s degree in a field related to task activities from an accredited university or college.
• At least 3 years of relevant post-baccalaureate professional experience directly related to the task activities.
• Demonstrated proficiency in utilizing a variety of web-based and commercial off-the-shelf data management software packages.
• Demonstrated ability to aggregate, analyze and present data gathered from multiple sources.
• Proficient in Microsoft Office tools (Word, Excel, PowerPoint), must have advanced skills in Excel such as vlookup, pivot tables, macros, etc.
•  Ability to develop reports, correspondence and presentations, MS Word documents, and Power Point presentations.
• Knowledge of Head Start programs highly desirable
• Demonstrated ability to communicate clearly, both orally and in writing, and produce high quality written products such as memoranda, presentations, and correspondence.
• Work well with non-technical team members.

COMPETENCIES                                                                                                                                         

• Analytical  - Analytical and critical thinking – must be able to proactively anticipate issues and solve problems in advance.  Collects and researches data; Uses intuition and experience to complement data.  
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.  
• Technical Skills – Solve and design technical solutions, provide training and support, strives to continuously build knowledge and skills; Shares expertise with others.  
• Customer Service -  Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.  
• Quality Management -Demonstrates accuracy and thoroughness.  
• Ethics  - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.  
• Judgment  - Displays willingness to make decisions; Includes appropriate people in decision-making process; makes timely decisions.  
• Motivation -Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles.  Self-motivated.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources.  
• Professionalism  - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.  
• Quality  - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.  
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Looks for and takes advantage of opportunities; Asks for and offers help when needed.  
• Forward Thinking- The ability to anticipate the implications and consequences of situations and take appropriate action to be prepared for possible contingencies  
• Project Management -  Communicates changes and progress; Completes projects on time and budget.
• Interpersonal Skills -  Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication -  Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication -  Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information.
• Diversity  -  Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
• Organizational Support  Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Supports affirmative action and respects diversity.
• Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Adapts strategy to changing conditions.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality -Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability  - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.