Community Manager

Position:  Community Manager for Mount Ridge Apartments in Catonsville, MD.  

Role Overview

As the Community Manager you will manage the apartment community to increase profitability through day-to-day operational and financial management as well as overall resident satisfaction.  This property contains 266 units and the team is comprised of 2 Leasing Specialists, a Service Manager and 2 Service Technicians. 

Most Important Responsibilities 

• Maintains the revenue, expenses, physical and economical occupancy in accordance to the budget and projections. 
• Respond to any potential housing violations and liability concerns with regard to the property. 
• Manages property inspections in accordance with CRC requirements.  
• Successfully manage renewals for resident retention goals. 
• Assist with coaching and developing all team members. 
• Reporting on weekly traffic trends to capture reasons for leasing and any objections, which will result in regular pricing recommendations.
• Manage outreach marketing efforts throughout the year to assist in traffic generation and building relationships in the community. 
• Delinquency management.
• Ensure make readies are complete, so we continue to deliver a quality product in a timely fashion.
• Strong organizational, multi-tasking and problem-solving skills.
• Overseeing large capital projects and communicating between multiple departments.

Most Important Qualifications

• 1 year of Community Manager exp preferred, including financial reporting and delinquency management.
• 5 years of industry experience.
• Ability to work some Saturdays when/if necessary. 
• Demonstrated ability to train and coach team members.        
• NALP or CAM certification a plus! 
• Ability to effectively write reports and business correspondence
• Demonstrated ability to independently handle resident issues.
• Organization skills, strong follow up, attention to detail and ability to multitask.