NOC/IMC Lead

Evoke Consulting is a Federal Management Consulting firm specializing in strategic business and technology services areas across the federal market. We provide solutions to agencies and entities including Veterans Affairs, Department of Energy, Department of Agriculture, Department of Defense, and more. We defy the standard employee experience in government contracting with a commitment to providing a wide range of opportunities for our employees to grow professionally and socially by investing more than our competition in training our team and rewarding high performance. Evokers are hard-working, team-oriented, and come from diverse backgrounds and experience levels. We value our employees’ ideas and act on suggestions for change and development as a firm.

Responsibilities:

• Lead and manage the IMC team, including scheduling, training, and performance management.
• Provide mentorship and guidance to IMC technicians.
• Oversee the continuous monitoring of network infrastructure and systems for performance, availability, and potential issues.
• Implement and oversee routine maintenance activities and upgrades to IMC monitoring tools.
• Escalate critical issues to appropriate teams and management as needed.
• Act as the first alert responder for incidents identified by SolarWinds or Dynatrace monitoring tools.
• Gather all applicable data for analytics
• Identify opportunities for process optimization and implement improvements in the IMC.
• Coordinate with NSOC to collaborate on networks/systems status
• Communicate effectively with internal and external stakeholders.
• Provide support for shift work as necessary.
• Ensure IMC 24/7/365 coverage to monitor, analyze, and report on urgent incidents when required.
• Coordinate communication to customers as dictated and all other stakeholders. 

Professional Experience and Skills:

• Solid experience with monitoring networks/systems, in-depth analytics skills to interpret tool alarms, and reporting capabilities to communicate to leadership the impacts on operations and agency mission caused by network and system disruptions.
• Strong understanding of network infrastructure, protocols, and technologies (e.g., TCP/IP, routing, switching, firewalls).
• Experience with SolarWinds and Dynatrace networks/applications monitoring tools and ServiceNow incident management system.
• Strong communication and interpersonal skills.
• Ability to work effectively under pressure and manage multiple tasks concurrently.

Education and Years 

of Experience:

• Associate's degree in Computer Science, Information Technology, or a related field; equivalent experience may be considered.
• Minimum of 3 years of experience in network monitoring operations.
• 2 years previous supervisory or leadership experience with network/systems monitoring environment.
• Certifications such as CCNA, CompTIA A+, CompTIA Network+ certification, or equivalent are required.

Security Clearance

• Applicants selected must be eligible to work in the United States, be subject to a government security investigation, and meet eligibility requirements for access to protected information.

Work Location

• Washington, DC (100% on-site)

Benefits Offered:

• This position is paid a base salary based on job family, experience and skill level.
• Health benefits include medical, prescription, dental, and vision plans.
• Company paid Life Insurance coverage, Short-term and Long-term Disability coverage.
• Health Savings Account or Flexible spending accounts.
• 401(k) with discretionary company match.
• Paid time off (PTO) program and eleven (11) paid holidays.
• Additional time off benefits include parental leave, bereavement leave, volunteer hours.
• And more