Job Summary
A Senior National Account Representative will have strong business acumen and will work closely with the larger National Sales Team to strategically develop and build profitable existing customer relationships and developing new customers. This position focuses on retaining and/or penetrating existing finance source customer base through marketing, selling, and training our customer base. This position offers the individual a very intense look at Finance Source operations while taking into account how technology is shaping our future.
Job Responsibilities
- Maximize customer penetration through use of consultative selling.
- Maximize customer use of RouteOne products and services by applying skills to prospect, sell to, and follow-up with all available divisions and departments of finance source customers.
- Be aware of major initiatives at key customers and present solutions using RouteOne’s existing products and future initiatives.
- Build professional relationships with finance source customers.
- Provide exceptional customer service to assure the highest customer satisfaction, high customer loyalty, and retention.
- Provide information, either written or verbal, in a clear, meaningful, and timely manner to all stakeholders.
- Provide effective feedback and listen effectively.
- Provide feedback to our development team regarding customer needs and interests.
- Expand finance source customer base consistent with current focus and strategy.
- Prospect, solicit, train, and motivate finance sources towards full adoption/utilization of RouteOne functionality.
- Interface with Finance Sources directly by developing and maintaining an effective contact plan.
- Inform finance source customers of policy, price, and product changes as well as seek their input for future enhancements.
- Take charge of inbound customer Sales inquiries.
- Design, document, and implement business processes, procedures, workflows, measures, metrics, and reports.
- Participate in the identification, design, documentation, and implementation of new functionality and products from the technical support perspective.
- Execute on the organizational training strategy to provide a consistent end user experience for finance source customers.
- Identify and report obstacles preventing finance source satisfaction or utilization.
- Recommend actions to minimize or eliminate dissatisfiers.
- Respond to customer needs and follow through on commitments/deliverables.
- Collaborate with field sales staff and assist with their sales efforts.
- Maintain safety, security, and privacy standards throughout all areas of responsibility.
Knowledge
- Experience working within a fast-paced environment with changing priorities.
- Experience working in an automotive dealership environment.
- Understand finance source customers’ businesses, products, operations, and trends in the auto finance industry.
Skills
- Proficient in Microsoft Office products, including but not limited to: Microsoft Word, PowerPoint, Excel, Outlook, and Visio.
Abilities
- Exceptional communication and analytical skills.
- Ability to think critically and problem solve.
- Ability to work in a team environment.
- Strong customer service skills.
- Willingness to travel.
- Presentation skills.
- Disciplined, independent worker with professional demeanor.
- Ability to multi-task and properly organize workload according to business need.
- Excellent attention to detail.
Other Essential Requirements
- University degree and bilingual (English & French) preferred.
