Job Title: Business Analyst
Internal Title: Business Analyst- Protection Products
Location:
US-GA-Atlanta (Sandy Springs)
FLSA
: Exempt
Job Overview
:As a Business Analyst in the Emerging Business- Account Management department, the candidate will assist in the development and management of Private Label protection products. Ensure product alignment through pricing, legal, marketing, training, data configuration, API, reporting and dealer success teams. Act as product subject matter expert (SME) for internal and external stakeholders. Understand the complex economic factors and legislative conditions that determine product design and pricing.
Job Responsibilities:
- Gather and analyze data for potential business expansion
- Research and analyze protection product market landscape
- Influence stakeholders to support business projects
- Write clear and well-structured business requirements and documentation to support protection product lifecycles.
- Communicate and validate requirements with relevant stakeholders to ensure highest quality protection products with competitive economics
- Work cross-departmentally with pricing, legal, marketing, training, and dealer success teams to align and support protection product lifecycle
- Understand impact of product changes to scope and size of projects and system changes
- Involvement in defect resolution, where applicable, to product rates, forms, product lifecycle processes or dealer success.
- Test business processes and recommend improvements
- Perform data discovery, analysis and modeling
- Work with reporting and analytics teams to build and maintain relevant analysis and reporting.
- Develop a deep understanding of protection product design and management
- Develop firm understanding of industry best practices and market limitations
- Create and maintain documentation related to protection product lifecycle management
- Operate as the lead point of contact for any and all matters specific to your function
- Provide any communications needed to keep the stakeholders informed on a regular basis
- Develop strong relationships with external business executives and stakeholders, through effective communication provide advice and help solve problems for partners
- Foster strong relationships with internal colleagues (e.g. Account Management, Sales, Marketing, Training, Legal, Risk, Accounting, Operations)
- Perform quality assurance. Assist with potential testing and scenario creation for enhancements
- Define and manage reporting and alerting requirements
- Help design, document and maintain system processes
- Monitor and communicate key product metrics
- Other duties, as dictated by departmental priorities
The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.
Job Requirements:
- BA/BS in Communications, Business or equivalent
- 5+ years of product, account or project management or other relevant experience
- Demonstrated experience in client services (ieg. account management, project management, compliance management, dealer services)
- Demonstrated experience working across teams in complex matrix organizations
- Great analytical, critical thinking and problem-solving abilities
- Experience in analyzing data to draw business-relevant conclusions and data visualization techniques and tools
- Superior presentation skills
- Strong organizational and management skills
- Strong interpersonal skills
- Excellent written and verbal communication skills
- Ability to analyze data, Looker/ Power BI experience an asset
- Ability to work independently and handle complex projects in an exciting and fast-paced environment
- Basic knowledge in generating process documentation
- Proficiency in MS Office (Word, Excel, PowerPoint)
- Must be authorized to work in the U.S
- Must be able to successfully pass a background check
Company Benefits:
- Medical, Dental, and Vision Insurance
- Flexible Spending Account
- Health Savings Account
- 401(k) Plan with Company Match
- Company-paid Short-Term and Long-Term Disability
- Company-paid Life Insurance
- Paid Holidays and Vacation
- Employee Referral Program
- Employee Assistance Program
- Wellness Programs
- Paid Community Service Opportunities
- Tuition Reimbursement
- Ongoing Training & Personal Development
- And More!
About Safe-Guard Products International:
Safe-Guard Products International is the leading provider of branded vehicle protection products in the finance and insurance space to the automotive, RV, marine and motorcycle/powersports industries. We are a proud partner to Original Equipment Manufacturers (OEMs), top retailers, and independent agents across the United States and Canada. In nearly thirty years, we have grown to power a client roster of over 50 leading protection brands and protect over 16 million consumers under Safe-Guard contracts.
Our success is driven by over 700 employees, who serve over 12,000 dealers and support contract holders across the U.S. and Canada.Safe-Guard continues to experience dynamic growth and has earned a stellar reputation from our clients, dealers, and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.
