SKILLS AND EXPERIENCE
• Dutch– fluent level• English - fluent level• Very good computer skills, excellent knowledge of MS Office applications• Responsible, well organized, extremely thorough, open, assertive, proactive, analytical and logicalperson• Excellent team player as well as independent worker, cross-cultural communication skills are a plusJOB REQUIREMENTS• Take in charge new incidents (inbound calls, emails), put them into the ticketing system and thenprovide support following troubleshooting procedures and using specific applications• Follow up incidents where necessary (call back the clients, communicate with the internaldepartments on escalated issues)• Provide the clients with information regarding the status of their incidents• Report technical problems following specific proceduresMood Media, is one of the world’s largest designers of in-store consumer experiences, includingaudio, visual, interactive, scent, voice and advertising solutions.
Mood Media’s solutions reach over150 million consumers each day through more than half a million subscriber locations in over 40countries throughout North America, Europe, Asia and Australia.Mood Media Corporation’s client base includes more than 850 international brands in diverse marketsectors that include: retail, from fashion to financial services; hospitality, from hotels to health spas;and food retail, including restaurants, bars, quick-serve and fast casual dining• Working schedule: Mo -Fr 9AM - 5 PM DE/NL local time, Sa 9AM -5 PM DE/NL local time( one Saturday shift per mount through rotation )
146188.00 To 146188.00 (RON) Annually
