Job Title: Claims Document Specialist
Location: US-GA-Atlanta- Canada - Remote
FLSA: Non-exempt
Job Overview:
At Safe-Guard Products International, we put our clients' and employees' needs first to support the company vision to provide products and solutions to the motor vehicle industry that protect consumers from the perils of ownership. Our products complement manufacturers' warranties both during and after the factory warranty period. Claims Document Specialists handle the administrative tasks associated with claims. Maintain business documents used to substantiate claims, contracts, and payments of goods and services to ensure company compliance with internal and external policies and procedures.
Ensure the integrity of working documents, maintain document queues for workflow exceptions, and resolve document data issues.
Job Responsibilities
- Identify, classify, and disposition documents or other electronic content according to predefined characteristics such as applicable functional support, applicable business process, claim support, and metadata requirements
- Responsible for customizing the document management system to "Learn" characteristics of documents and required metadata elements
- Receives and organizes claim documentation
- Assists with daily workflow to ensure SLAs are met
- Adheres to quality assurance guidelines
- Operate data capture technology to import digitized documents into a document management system
- Says current with all policies and procedures
- Perform other duties, or work needs to support business requests
The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities
Claims Document Specialist Skills Required
- Deadline-Oriented
- Results-Oriented
- Strong Communication Skills
- Adaptability
- Critical Thinking and Problem-Solving Skills
- Teamwork
Qualifications
- High School Diploma or equivalent combination of education and experience required
- Experience in the insurance, financial, or back-office preferred
- Must have strong verbal/written skills with the ability to communicate effectively to employees, clients, customers, team members, and all levels of management
- Must have strong computer skills. Must be proficient in Windows, Adobe Acrobat, and Microsoft Office Products. (Word, PowerPoint, Excel, Teams)
- Must have time management and organizational skills
- Must have a high level of interpersonal skills to handle sensitive and confidential situations
- Must have strong analytical and problem-solving skills.
- Commitment to professional and personal growth and development; commitment to continuous improvement
- Team-oriented work style; attention to detail and accuracy
- Must be able to successfully pass a background check
Company Benefits:
- Medical, Dental, and Vision Insurance
- Flexible Spending Account
- Health Savings Account
- 401(k) Plan with Company Match
- Company-paid Short-Term and Long-Term Disability
- Company-paid Life Insurance
- Paid Holidays and Vacation
- Employee Referral Program
- Employee Assistance Program
- Wellness Programs
- Paid Community Service Opportunities
- Tuition Reimbursement
- Ongoing Training & Personal Development
About Safe-Guard Products International
Founded in 1992 and based in Atlanta, Safe-Guard Products is driven by the steadfast commitment to providing unparalleled service and the highest quality vehicle protection products to the automotive, RV, marine, and motorcycle/powersports industries. Safe-Guard has grown to over 500 employees across the U.S. in its twenty-five-year history, with a client roster of over 35 leading brands, who serve over 10,000 dealers and protect over 11 million consumers under Safe-Guard contracts. Safe-Guard's mission is to provide products and solutions to the motor vehicle industry that drive customer retention and protect consumers from the perils of ownership. Safe-Guard is experiencing dynamic growth and has earned a stellar reputation from customers, partners, and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of value-added technology, marketing, and training solutions, and 3) unparalleled client and customer service.Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability, or protected veteran status, or any other status or characteristic protected by federal, state, or local law.
