Job Title: Mobile Crisis Specialist
Department: COPE (community Outreach Psychiatric Emergencies)
Reports To: Mobile Crisis Specialist Team Lead
FLSA Status: Non-Exempt
Hours: Day and Midshift
Summary:
This position promotes the mission, vision, values and strategic plan of Neighborhood Service Organization and helps to achieve the strategic goals and objectives of the unit. The Mobile Crisis Specialist will engage with community stakeholders, e.g. ER staff, AFC providers, community clinic staff, etc. prior to and during the consumer assessment process to facilitate effective and efficient usage of COPE services
Requirements and Duties
Required Certification/License: Must have LMSW, LLMSW LLP or LPC by the State of Michigan and maintain licensure.
JOB KNOWLEDGE and COMPREHENSION
Level of Care Determination
- Apply medical necessity criteria meeting level of care criteria consistently.
- Initiate communication with COPE psychiatrist in cases where LOC criteria is unclear.
Facilitation of Treatment Engagement
- Utilize motivational interviewing and or other engagement/communication tools and techniques to motivate consumers and their family /significant others to trust and participate in the COPE service.
- Utilize knowledge of the community’s behavioral health services networks to assist consumers in obtaining services that suit his/her individual medical, psychiatric and social support needs.
- Complete initial/intake information/assessment and enter into EHR.
- Lead the coordination of information gathering between self and COPE Peer Support Specialist to attain coordination of care information pertinent to determining level of care determination criteria.
Developing a Safety Net
- Ensure the development of individual participant Crisis Plans within 24-hours of admission in to COPE.
- Establish team oriented intervention plan and initiate contact to participants not responding to Peer Support initiated contacts
- Ensure participants are informed of support and emergency services available.
- Works with the Peer Support Specialist to ensure that urgent/emergency resources to meet basic needs to facilitate likelihood of a successful COPE outcome: e.g. emergency support contacts, food, shelter, clothing, financial services etc. have been accessed/linked.
Treatment Planning and Progress Notes/Reviews
- Ensure a comprehensive assessment of each individual needs and wants that includes a documented PCP pre-plan.
- Ensure community treatment provider of COPE participants is notified within 24-hours of admission.
- Facilitate inclusion of community treatment provider in the development of the COPE Treatment Plan.
- Ensure completion of Treatment Plan within 48-hours of admission.
- Ensure Treatment Plan problem areas, goals, and objectives address the consumer’s DSM diagnosis, the precipitating event to the crisis and future prevention, and areas identified on the bio-psychosocial assessment, including but not limited to, personal and environmental safety, relapse or de-compensation potential, child and family strengths, and individual needs.
- Ensure the completion of a Treatment Plan Review(s) as clinically indicated and not greater than every 14 days of admission in the COPE service.
- Inform consumer of local dispute resolution process at the time of each Treatment Plan and TPR.
- Demonstrate ability to observe, evaluate, accurately document and report facts.
- Demonstrate ability to meet strict reporting/documenting deadlines.
Discharge Process
- Ensure a comprehensive assessment of each individual needs and wants that includes a documented PCP pre-plan
- Formulate criteria for discharge with consumer at the time of the development of the treatment plan, including anticipated date for planned discharge.
- Update changed discharge criteria on the TPR, as needed.
- Ensure post discharge follow-up is completed to ensure engagement in community behavioral provider services.
- Discharge consumers with no contact for 15-days.
- Provide written notification to Medicaid recipients of intent to terminate services via an Advanced Action Notice.
- Complete Discharge Summary within 7-days of discharge date.
- Include summary of TP goals/objectives achieved/not achieved in discharge summary.
Ongoing
- Ensure 3 face-to-face encounters of the COPE Team, or minimally by a team member, within 72 hours of admission to COPE.
- Coordinate appointments with COPE psychiatrist and other programs/services, as applicable.
- Provide consumer and self-initiated outreach services to program participants.
- Maintain a working knowledge of community resources.
- Demonstrate organizational skills and ability to work with multiple consumers with high level needs simultaneously.
- Transport or ensure transportation is arranged for consumers, as needed, to community-based supportive, adjunctive services.
- Demonstrate ability to meet timeliness and quality of service requirements.
- Report any change in clinical condition/or participant at-risk behavior of participant Coordinator/Psychiatrist immediately
- Consult with psychiatrist or nurse upon the identification of a non-emergent medical condition
- Monitor substance use via Urine Drug Screens, as indicated.
- Ability to use Word, email, internet navigation, and the assigned EHR at a level to meet efficient daily operation’s needs, with demonstrated ability to learn new computer software programs.
- Document services per Employer policy and procedure, with legible entries, using only approved abbreviations and error correction processes per policy.
- Adhere to all policies and procedures as outlined in the Policy and Procedure Manual of the Employer.
DISCLAIMER MESSAGE:
The above elements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties of personnel so classified, or a contractual commitment, and NSO retains the right to amend or revise this job description at any time.
NSO is an Equal Opportunity Employer and is committed to excellence through diversity and considers candidates without regard to sex (including pregnancy related conditions) genetic information, race, color, weight, height, religion, nation, origin, citizenship, age, disability, martial or veteran status, misdemeanor arrest record, sexual orientation, transgender status or gender identity or any other legally protected status
