Company Overview
Crescent Energy Company is a diversified, well‐capitalized U.S. independent energy company with a portfolio of assets in key proven basins across the lower 48 states. This position will be with our unconventional oil & gas subsidiary, Javelin, located office in Irving TX. This particular group is growing quickly and is focused on the exploration, development, and production of oil, natural gas, and natural gas liquids in the Eagle Ford and Barnett Shales in Texas and the Uinta basin in Utah. www.JavelinEP.com.
www.CrescentEnergyCo.com.
Position Summary
The IT Service Desk Technician is responsible for handling service ticket requests in a professional and timely manner. This relates to all technology including workstations, servers, printers, networks, phones and vendor specific hardware and software. The position will be a part of a dynamic team who will help you build and grow technical and leadership skills while creating, deploying, and supporting IT infrastructure. This position will report to the IT Support Manager and will be based on-site in the Irving, TX office with some travel required to our field offices. This position interacts with departments such as Operations, Well Delivery, HSE, Geology, Finance, and Leadership, ensuring smooth integration and support for critical applications across the organization.
Essential Duties and Responsibilities
- Communicate directly with end users in person, over the phone, via e-mail and through remote assistance software to identify and resolve end user issues.
- Test and assess issues related to computer software and hardware, including operating systems and various oil and gas industry-specific applications.
- Deploy workstations and mobile devices, installing network equipment and software.
- Document user requests and update client trouble tickets with the status of the issue.
- Undertake maintenance of computer networks, hardware, software, and other equipment at regular intervals.
- Install, assess, troubleshoot, repair, maintain, and upgrade computers and equipment of different types, including copiers, printers, and scanners, of all users so that they perform optimally.
- Participate in testing, documentation, and implementation of assigned projects in a bid to help all users quickly troubleshoot their problems.
- Track hardware/software, maintain inventory and software licensing.
- Engage in ongoing training programs, especially in cybersecurity, to augment knowledge and skill set.
- Implement best practices and standard operating procedures for issue resolution, application and user configuration, and cybersecurity protocols.
- Additional duties, as assigned.
Qualifications
- Bachelor’s degree in computer science/IT or equivalent.
- Certifications such as: Microsoft Certified Professional (MCP), Microsoft Certified Desktop Support Technician (MCDST), CompTIA A+, etc.
- Minimum 2 years of experience in IT and/or Windows-based desktop support.
- Experience at an Oil and Gas producer preferred.
- Experience with ticket tracking systems and meeting ticket resolution SLAs.
- Experience resolving standard Windows desktop issues, and basic understanding of PC networking.
- Proficient analytical and problem-solving skills
- Aptitude for recognizing, recommending, and implementing process improvements.
- Self-motivated, team player, comfortable working under pressure and dedicated to team development.
- Ability to work effectively across departments, with all levels of the organization, to prioritize workload and work with minimal supervision.
- Effective communication skills and the ability to work with field personnel, office staff and regulatory agencies.
- Ability to support iOS applications.
Core Competencies – Knowledge, Skills, Abilities
- MS Office Suite and M365, Teams, Sharepoint, Azure.
- Citrix for application delivery.
- Basic understanding of SOX controls and audits.
- Windows 10/11, Windows Server (2016 and up).
- Strong computer and technology skills.
- Demonstrated competency in troubleshooting.
- Ability to research information.
- Strong attention to detail; ability to perform duties with a high level of accuracy.
- Excellent interpersonal, presentation, verbal, and written communication skills.
- Effective and productive use of Microsoft OneNote.
- Demonstrate high ethical and professional behavior.
- Able to be flexible and adapt to changing priorities, tasks, and deadlines.
- Ability to establish and maintain cooperative working relationships and foster and encourage teamwork.
The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.
EEO Statement
Crescent Energy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, age, genetic information, or pregnancy, status as a protected veteran, status as a qualified individual with a disability, or any other status protected by federal, state, or local law.If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access Crescent's online application as a result of your disability.
Please email hr@crescentenergyco.com for additional assistance.
